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Showing posts with label ATM. Show all posts

January 01, 2020 , ,
Dear SPOCs,

It is observed that most of the SOLs are closing the cards without relevant reasons. Even for replacement of cards, closure is being initiated which is incorrect. Closure of cards should be done only if linked primary SB account is being closed.

If secondary SB account linked to the card needs to be closed, delink the account in CCMM menu and close the SB account on next working day.

Instruct the SOLs to hotlist and replace the cards for replacing the existing card with the new one and DO NOT close the cards for replacement.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440
postatm@indiapost.gov.in

November 08, 2019 ,
Dear SPOCs,

It is observed that many SOLs are dispatching Personalized and Replaced Personalized  card PINs which are sent by National ATM Unit to the customers addresses instead of handing over them across the counter after verification of the card received by the customer.


It is also seen that  Personalized and Replaced Personalized card requests are being placed by SOLs without updating correct present address leading to non-delivery of Personalized/replaced Personalized cards sent by the vendor directly to the customer.


The procedure for handling Personalized and Replaced Personalized ATM Cards/PINs was already communicated, but still SOLs are not following the procedure as prescribed. Please note and circulate the below steps to all the SOLs to avoid inconvenience to the customers.


1.    Before placing the request, SOL should ensure updation of correct present address and valid Mobile number at CIF level.


2.    After placing of request for Personalized cards and Replaced Personalized cards, the data will be received at NAU for processing.


3.    PINs will be printed at National ATM Unit and card data will be sent to vendor for printing the cards.


4.    Once cards are printed, vendor will dispatch the cards directly to the concerned customer's address which is available at  CIF Level.


5.    PINs will be dispatched to respective SOLs by National ATM Unit and those PINs should be handed over to the customer across the counter, once he visits the PO along with the ATM card received to his address . PINs should NOT be dispatched to the customer's address.


6.    After handing over the PIN to the customer duly authenticated across the counter, first level activation and verification should be done and customer can use the card after 24 hours of successful activation by the SOL.


It is also noticed that many SOLs are returning the Personalized and Replaced Personalized PINs due to insufficient address. But the addressed printed on the PIN mailers are as updated at CIF level and it is the sole responsibility of the respective SOL to contact the concerned customer for updating the complete present address and hand over the PIN across the counter. Please note and instruct all the SOLs that PINs should not be returned to NAU for any reason. Clarifications in this regard if any, may be sought through email.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440

February 12, 2019 ,
Dear All,

This unit is receiving huge number of complaints regarding non-receipt of SMS alerts for the transactions done by POSB customers which may result in misappropriation of funds. Respective counter PA and Supervisor will be held responsible in case if any ATM card is issued without updating valid mobile number at CIF level. The list of such accounts are pushed in SFTP path mentioned below. Please download the file and extract the data pertaining to your circle and circulate the details to the respective SOLs to get mobile number updated immediately.

The cards will be blocked by the date which was already communicated vide this office email dated 05 Feb 2019, if mobile numbers are not updated on time.

Circle wise consolidated list is as under :

Circle
Count
ANDHRA PRADESH
107630
TAMILNADU
92052
BIHAR
70356
KARNATAKA
64434
WEST BENGAL
60746
MADHYA PRADESH
53031
UTTAR PRADESH
46384
RAJASTHAN
39227
ORISSA
38543
GUJARAT
37916
TELENGANA
37191
KERALA
36082
MAHARASHTRA
35087
PUNJAB
29725
DELHI
23150
JHARKHAND
13537
ASSAM
11189
CHATTISGARH
10137
UTTARKHAND
10006
HIMACHAL PRADESH
9999
HARYANA
8021
NORTH EAST
5415
JAMMU KASHMIR
2871
Grand Total
842729


Path for downloading the detailed excel file.

/CBSDM/incoming/Production/WebPage/DOP_REPORTS/ATM cards issued without mobile numbers

Password to open the file : NAU@2019



Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440

February 08, 2019 , , ,
Dear All,

This unit is receiving huge number of complaints regarding non-receipt of SMS alerts for the transactions done by POSB customers which is resulting in misappropriation of funds. Respective counter PA and Supervisor will be held responsible in case if any ATM card is issued without updating valid mobile number at CIF level. If not updated by 15 Feb 2019, all the ATM cards without mobile number at CIF level will be blocked centrally by NAU without any prior notice.

Hence below mentioned message should be prominently displayed in notice board, counters, DOP ATM premises and where ever feasible in regional language as well as in English.

"Dear POSB customer, Please get your mobile number updated at your home branch PO immediately for receiving SMS alerts. Your DOP ATM card will be blocked with effect from 15 Feb 2019, if mobile number is not updated.."



Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440
postatm@indiapost.gov.in

February 02, 2019
Dear All

Due to technical issue ATM's are down and ATM cards also may not work all over India, please co-operate and wait for further instructions from DTE.

Thanks & regards,
DOP ATM Health Monitoring Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Phone No - 080-22864279

November 21, 2017

CIF level Checks  
Ø Below issues at CIF will lead to non activation of cards:
Ø Last name column in CIF should not exceed 35 Characters
Ø Last Name column in CIF should not contain special and numeric characters
Ø Address line  at CIF level should not exceed 35 characters and special character s like (<, >, ?)
Ø Name at account level should be as mentioned in the CIF

 
Wrong issuance of Instant Cards
Ø SOLs are dispatching Instant ATM card duly linked to the account by post which may lead to mis-appropriation as both PIN and card will be available in the same envelope.
Ø SOLs are placing New card request after hotlisting /personalized card request / Replacement /closure which will lead to non-activation of new card request and that kit/card cannot be used further and reflects in inactive cards.
Ø Issuing of new kit for the CIF which was already issued with another Kit number.
 
WRONG ATM PIN REQUEST
Ø SOLs are placing ATM PIN request multiple times with out waiting for the receipt of PIN from National ATM Unit.
Ø Many SOLs are just sending mails for duplicate PIN with out placing request in CCMM menu
 
Closure of ATM Card
Ø SOLs are closing the accounts with out closing the ATM cards. Such cards will be in active status and cannot be closed in later stage.
Ø Few SOLs have closed the existing cards and again placed new card request, which will not get activated.
 
CIF merger of ATM issued accounts
Ø Once the ATM cards are issued to any of the SB accounts, such CIFs should not be merged to any other CIF.
Ø After merging the CIF, one more card is being issued to the new CIF of the same account. In such a case both the cards will be active and lead to fraudulent transactions.
 
Eligibility criteria Issuing of ATM cards
Ø Cards should be issued only to SB General and Pension accounts.
Ø In case of Joint, should be issued only to Joint “B”
Ø ATM cards should not be issued to Minor, Illiterate, Joint “A”, SBBAS, BO accounts and Lunatic accounts.
Ø Only one card per customer should be issued. In case of multiple accounts, linking should be done after activation of card with the primary account
 
Procedure for issue of duplicate ATM cards in case of missing of the original one :
Under CCMM menu use Modify function and enter CIF id and in the next screen select Action as "hotlist and replace or Replacement in case already hotlisted. Then select Card type as Personalized and again click on Instant. Then enter the Instant kit number which is to be issued to the customer and card will get activated after 24 hours.

November 16, 2017 ,

New Advisory issued Regarding Personalized ATM Debit Card 

Printing and dispatch of personalized and replaced personalized cards is under process. In this regard, following instructions should be adhered by all SOLs/DOs:

1. As there is limited stock of cards, SOLs should place personalized and replaced personalized cards only for customers, who transact frequently in the POs.

2. SOLs can only place the request till 15.12.2017.

3. SOLs should update correct Last name, current complete address and mobile number of the customer at CIF level before placing request in CCMM menu for any type of card. SOLs should also check and correct for any special characters at Name, Address and Unique ids (PAN and Aadhar). Verification should be done for all the corrected CIFs.

4. Though instructions were issued from this office, still SOLs across India have placed large number of personalized and replaced personalized cards from? 29.06.2017 onwards. For any inquiry regarding dispatch particulars of the cards/PINs, for which request was placed in this period, send email on or after 20.12.2017.

5. Instructions circulated regarding personalized and replaced personalized cards are again attached for your reference and circulation to all concerned.

Kindly circulate above information to all concerned.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001

March 22, 2017

Clarification about ATM transactions:- 
Only in postal ATM no charges. (Can use N no of times)
If we use postal ATM card in other ATMs it is chargeable.
If the ATM card is used in other bank ATMs
  • 3 transaction in ATM located at metro are free
  • 5 transactions in ATM located at non metro are free

 It's been confirmed by Infosys Team that, charges are configured for ATM Issuer transactions(DOP Cards in other bank ATMs) from 22/03/17 onward.

 Charges are applicable, if number of financial/non financial transactions put together exceeds above 3 in metro cities and 5 in non metro cities in a calendar month.

Please note that Rs 20 + Rs 3 will be deducted from customers POSB accounts exceeding the limit prescribed above. Transactions count will be considered from 1st of March 2017. Charges will be levied only for the transactions done on or after 22/03/2017 exceeding the prescribed limit.

 There will not be any charges for the transactions done using POSB card in DOP ATMs.


Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
080-22850173, 18004252440
postatm@indiapost.gov.in

March 04, 2017 ,
Based on Incharge Operations in ATM Wing Bangalore-1, the display banner was designed and published by the PoTools for displaying the notice to the public by affixing on door of the India Post ATM.


Dear Friends, 
Click the below link to download high quality Banner of display notice of DOP ATM in JPG and PNG format. Please take color printout with approval of Higher authority to display colorful notice to attract the customers.


March 04, 2017 ,
Dear All

It seems that the listed SOLs are not popularizing the usage of other Bank customer ATMs cards in DOP ATMs. Please instruct all the SOLs to popularize the usage of DOP ATMs by other Bank ATM cards which will increase the revenue of our department. Necessary banners/information on PO Notice boards may be displayed to create awareness to all the customers.

Also Sticker may be got affixed on the doors of the ATMs which informs that “All type of Rupay/Master/Visa cards are accepted here”;

Thanks & regards,
Incharge Operations, DOP ATM Unit
Bengaluru-560001

February 11, 2017 ,

As per the DO letter No.9-FS/9-65/ATM Vertical dated 02.01.2017 and BD Group, Karnataka Circle, Bengaluru, modifications have been done in Meghdoot Treasury, Accounts MIS (DET) applications to cater the requirements of separate account head for ATM cash loading & its MIS report.

This Update of Meghdoot consists the following applications:
  • Treasury
  • Account MIS Client

New Features/Modifications done in this Update  :
  • Creation of separate head of account ‘ATM Cash Pmts’ under General Payment’s category to account for the amount remitted to Banagalore GPO against the cash deposited in ATM.
  • Provision to account for the amounts of ‘ATM Cash Pmts’ in Post Office accounts in the relevant Daily Account, Summary, Cash Book etc.
  • Provision to show the Report of ‘ATM Cash Pmts’ in Accounts MIS website.

Click below link to download latest update:

January 23, 2017 ,
Clarification by CPC, ATM Unit,Bangalore - regarding non activation of POSB debit cards
It is clarified by the CPC, ATM Unit,Bangalore that if any instant debit card request not processed and showing an error " Card Expired. " in ATM machine. The reason is " Customer name exceeds 21 characters in CIF level. "

Hence, you have to modify the name in CIF level. Then send a mail to " postatm@indiapost.gov.in " as below:
Instant ATM request not processed at your end and the error showing as "card expired" in ATM machine. Now the customer name modified as below 21 characters in CIF level for the CIF: <cif_id>. Hence, Please process the request.

January 20, 2017 ,
  • Generally in DOP Finacle we will issue personalized or Instant cards using the menu CCMM.

    •
  • After receipt of Personalized/replaced pin and card, first level of activation and verification has to be done by the Home SOL ID only in CCMM menu. Once this activity is completed, the card will be activated within 24hrs.
    •
  • Even though sometimes when the customer tries to use the ATM machine will show the error "Invalid account error in ATM machine".

    •  Root cause of the above Problem :-
  • The above error will occur when there is verification pending for that account in the menu CCMM then the system will show the above said error.
    •
  • In order to check the status of the card also invoke the menu CCMM and use the function as Inquire and then check for the status of the card.

    •  Solution for the above Problem :-
  • When the counter PA received the complaint from the customer and facing the above said error then immediately verify the account using the menu CCMM.
    •
  • Even after verification of CCMM also if the customer is facing the same error while using the ATM card then immediately intimate to CPC Bangalore along with copy to your respective CPC to resolve the issue.
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