Addendum II SB Order 06/2016 : Change in procedure on issue/discharge of KVPs and NSCs - dated 21.01.2019
Change in procedure on issue/discharge of Kisan Vikas Patras/ National Savings Certificates NSCs
Articles by "KVP"
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Important Instruction for Opening of Account and Subsequent Deposit by Other Bank Cheque in Finacle - Outward Clearing New Procedure
This is regarding streamlining the transactions in office accounts 0382 (For opening of account and subsequent deposit by other Bank Cheque) and 0017 (CLEARING DR. A/C. OUTWARD CLEARING). This streamlining process is to resolve the below issues
1. 0017 office account is used both for outward clearing (by system) and subsequent deposits including RD agent transactions .
2. Several offices are not following cheque clearing process properly and debits for new account are made without proper credits resulting in huge debits in office account (0382).
New Procedure to be followed :
1. Cheques for New account Opening and Subsequent deposits should be lodged in office account 0382 ONLY (For opening of account and subsequent deposit by other Bank Cheque); from 01/01/2019 onwards. Cheque lodging will be allowed only in 0382.
2. Office account 0017 will be accessed by SYSTEM only for cheque clearing operations wef 01/01/2019
3. Balances in office account 0382 should always be 0 or in credit. Validations are to be deployed for not allowing DEBITS in office account 0382 if the balance of the account is in DEBIT. As part of this activity, debit balances in this office account (0382) will be nullified to zero after 15/01/2019. Henceforth, debit from this office account cannot be done if sufficient balance is not available. Suitable instructions to be issued to POs for following cheque clearing process correctly to ensure that necessary credits are available in 0382 office accounts before debiting. Further, circles should ensure that reconciliation in 0382 office account is completed and debit balances are tallied against necessary cheque clearance and the same is accounted in daily account. This exercise should be completed by all circles. Discrepancies if any to be reported immediately.
4. Credits into 0382 will be only through cheque clearing and transfer could not be done from other office accounts. It is observed that some POs are debiting from other office accounts for crediting into 0382. Necessary validations are built to restrict credit from other office accounts and debit in this office account without credits.
5. As interim procedure, offices can continue to debit 0017 for a period of one week (till 07/01/2019), during which all cheques lodged in 0017 prior to above configuration changes will get cleared and credited into customer accounts.
6. Amount credited through clearing in office account 0382 upto 15/01/2019 should be utilised latest by 15/01/2019 itself, for account opening/subsequent deposits. Once the balance is made zero in the offices where 0382 is in debit balance, further debiting will not be allowed.
Configuration change along with deployment of patch :
0017 office account will be restricted for debit: Only 0382 will be allowed as debit account in all the account opening menus and CRDP / CPDTM; 0017 office account cannot be debited from 08/01/2019.
Configuration change related to HAGTXP: This will be done for handling debit transactions through agent portal to 0382 office account instead of 0017 office account. [proposed to be done from 08/01/2019]. The cheques cleared in 0382 during the preceding week have to be kept pending for processing till 07/01/2019. Hence all the agent cheques which got cleared from 01/01/2019 to 07/01/2019 need to be kept pending for processing till 07/01/2019. Only from 08/01/2019, Cheque bulk list where credits are available in 0382 can be processed.
0382 office account can be used for account opening and subsequent deposits (except Agent bulk) from 01/01/2019 to 07/01/2019. Agent bulk list where cheques got cleared for the above period to be kept pending till 07/01/2019.
Exception handling: Any cheques lodged in 0017 upto 31/12/2018 and cleared after 07/01/2019, will be handled separately by allowing transfer between 0017 & 0382 for the specific SOLs . This will be done after receipt of mail from concerned circle CPCs. This process is only for clearing backlog cheques if any.
Following will be the status of accounts, on successful completion of the above configuration / operational changes:
0017 will be used for clearing operations only; this office account at SOs (non-clearing offices) will not be getting any transactions.
0382 will be either in credit or zero balance.
The balance amount transferred from 0017 to 0382 office account, will have supporting transactions in 0382 ledger which can be audited separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations. A report will be provided to circles with details of office account and amount of debit cleared for reconciliation. Circles can use this report for reconciliation to ensure that debits have been accounted in their daily account/summary.
The debit transactions in 0017 other than clearing transactions, can be audited by circles separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations.
Any clarification on the above may be referred to helpdesk.cbs@indiapost.gov.in
SB Orders Compilation in Category Wise [Department of Posts]
Post Office Saving Bank Orders Compilation - India Post
Full compilation of SB orders category wise.
Done by Shri. N. Prasanna, Villupuram HPO
Death Claim Settlement process for SB & SC[Step by Step Process]
Death Claim Settlement process for SB & SC[Step by Step Process]
Revision of commission payable to SAS agents on Kisan Vikas Patra (KVP) : Department of Economic Affairs
Revision of commission payable to SAS agents on Kisan Vikas Patra (KVP) : Department of Economic Affairs
Addendum : SB Order No.06/2016 - Change of procedure on issue of KVP and NSC from 01.07.2016
Addendum : SB Order No. 06/2016 - Change of procedure on issue of KVP and NSC from 01.07.2016.
Solution for the HCASHPND error-"Modify criteria to fetch records less than or equal to 300" in DOP Finacle
- When we are closing RD/MIS/TD/NSC/KVP/SCSS accounts by using the payment mode as cash then we have to process the transaction in HCASHPND.
- HCASHPND means Pending Cash Transactions which means that only after clearing these transactions in HCASHPND teller balance will tally.
- Always it is requested for the counter officials to clear the pending HCASHPND transactions on day to day basis because system will not allow to process the previous day's transactions. Hence advised to clear them as and when transaction created.
- Generally after verification of closures which have done using cash mode a transaction will be created in HCASHPND.
- Clear the transactions in HCASHPND immediately after verification of closure by the supervisor.
- But some times while processing the HCASHPND transaction system will throw the error "Modify criteria to fetch records less than or equal to 300" in DOP Finacle
- The error screen shot will be as shown in the below figure
Root cause of the problem :-
- If the records are more than 300 to be processed in HCASHPND then the system will throw the above mentioned error.
- This is the validation configured in the system by the Infosys team hence system will throw the error when there are more than 300 records to be processed in HCASHPND menu.
Solution for the above Problem :-
- As if there are more than 300 records to be process exists in the menu HCASHPND we have to follow the below mentioned steps.
- Select the function as Process and enter the below mentioned details.
- Enter the originating id as account number of the closed account. (or)
- Enter the From tran amt and To tran amt fields
Then click on go then the system will filter the data and it will show only the desired data from the list of unprocessed transactions.
Then select the desired records from the list submit and verify the transaction in HTM.
Important instruction: verification before End of Year interest calculation
Request you to please advise Post Offices to verify all the accounts which have been modified but verification is pending since interest posting for such accounts will fail resulting in complaints and tickets being raised for non-posting of interest.
Unverified accounts can be listed by respective offices using the HAFI menu; Following are the fields to be entered in HAFI for finding out unverified transactions:
Procedure to view the unverified accounts
Invoke the menu HAFI and enter the following details as mentioned belowEnter the SOL ID ____________Enter the Table Short Name as "GAM"In the Ref NO files "give two balnk spaces"Enter the General Ledger Subhead code as _________Enter the function code as "M"Select the Authorized option as "Not authorized"
- Following are the General Ledger Subhead codes
SB - 30001
PPF - 33001
NSS87 -30021
NSS92 -30022
RD -30010
TD 1 YR - 30011
TD 2YR - 30012
TD 3YR - 30013
TD 5YR - 30014
TD EXCEPTION - 30015
MIS - 30016
MIS EXCEPTION - 30017
SCSS DEFENCE - 30018
SCSS VRS - 30019
SCSS GENERAL - 30020.
After entering all the details then click on Go then the system will show the list of unverified accounts as shown in the below figure.If any verification is pending in DOP Finalce application then the system will not calculate the interest for such unverifiedaccounts.So kindly verify immediately.Accounts thus identified have to verified to ensure interest is calculated and posted in them .
Please make sure no pending accounts are left unattended. SOLs are repsonsible, if the interest for the accounts are not posted due to pending account verification.
10 Pivotal Valid Points covered for Account Closure
Dear All,
Almost half of the tickets relating to account closure, is reported across circles. However it will comprehensible, by following 10 key notes pointed out by us, before heading for actual closure of all schemes:-
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c(0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure.
CNSBCV menu for KVP/NSC Bulk Closure.
3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Based on these, we can reduce the manual errors to a large extent apart from technical limitations in Finacle. It is hereby kindly requestedto address these to associating all 23,199 Live SOL's till date by any good means of communication. This may be shared to all concerned for future reference as well.
Thanks and Regards,
Hariharan S
DOP Service Desk,
CEPT, Chennai - 02
Solution for Time Stamp Error while Closing the account
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c (0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure. And CNSBCV menu for KVP/NSCBulk Closure.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Rulings for Issuing Duplicate NSC Certificate at Post Office Counter
1. Filled Form-NC29 for the Issue of Duplicate Certificate
2. Statement showing the details of NSC– such as number, amount and the date of certificate and the circumstance attending such loss, theft, destruction, mutilation or defacement.
3. Bond of Indemnity – In case of mutilated or defaced certificates, no indemnity bond is required. But for lost, stolen, destroyed, you also need to submit bond of indemnity. You also need to furnish an indemnity bond in the prescribed form with one or more sureties or with a bank guarantee is required.
A- Bond of Idemnity (Form NC-54(a))
This form is used for issuance of a duplicate National Savings certificate(s) in lieu of lost, misplaced, spoiled or mutilated certificates.
B- Bond of Idemnity (Form NC-54(b))
This bond of indemnity is to be executed for the issue of a duplicate certificate(s) in lieu of lost, misplaced, spoiled or mutilated certificates with a Bank guarantee.
C- Bond of Indemnity (Form NC-61)
This bond of indemnity is to be executed at the time of discharge of original certificates or Issue of duplicate certificate(s) in lieu of lost, misplaced, spoilt, destroyed, defaced or mutilated certificate (s), where original application for purchase is missing.
This form is used for issuance of a duplicate National Savings certificate(s) in lieu of lost, misplaced, spoiled or mutilated certificates.
B- Bond of Idemnity (Form NC-54(b))
This bond of indemnity is to be executed for the issue of a duplicate certificate(s) in lieu of lost, misplaced, spoiled or mutilated certificates with a Bank guarantee.
C- Bond of Indemnity (Form NC-61)
This bond of indemnity is to be executed at the time of discharge of original certificates or Issue of duplicate certificate(s) in lieu of lost, misplaced, spoilt, destroyed, defaced or mutilated certificate (s), where original application for purchase is missing.
4. Copy of FIR – If the Certificate is lost, stolen, destroyed.
5. Identification Document of Surety – e.g. Valid Indian Passport, Indian Driving License, Salary Certificate of the Surety.
6. Payment Receipt of Fees for Issue of Duplicate Certificates (Fee Rs.5)
If the officer-in-charge of the post office of registration is satisfied of the loss, theft, destruction, mutilation or defacement of the certificate, he shall issue a duplicate certificate on the application.
Things you should Know
A duplicate NSC certificate shall be treated as equivalent to the original certificate for all the purposes of these rules except that it shall not be encashable at a post office other than the post office at which such certificate is registered without previous verification.
Shared by Nityananda Sarkar
Procedure for Name Transfer of certificates in KVP for old series of certificates
Following clarifications are issued, which may be circulated to all CBS Post Offices:-
After following the existing procedure of issue of Duplicate Certificate and approval from the competent authority, Head Post Office shall do Duplicate passbook printing by the two steps mentioned below :-
- Use CSCACM to change the Account Statement option from 'Deposit Receipt' to 'Passbook'
- Duplicate PB issue date should be entered by the user in the relevant field provided in addition to changing the Account Statement field.
- Supervisor to verify the account in CSCACM
- Print passbook using HPBP
HO should maintain separate register for recording details of issue of such duplicate passbooks. If certificates issued prior to 1.7.2016, Registration number and physical certificate numbers should be entered manually in the Passbook under signature and designation stamp of Authorized Official.
Circle Processing Centre (CBS)
Run Time Error while Discharge the NSC or KVP in Finacle
Sometime When We discharge the KVP or NSC, an error "Run Time error has occurred" is coming. The error is looking like below snap shoot.
Reason of Error :- When you see the screen shoot, you get the thing that the accounts of SOL are 45800100 and These are discharged at 31260501. So this error is coming while discharge the certificate in CSCCAAC
Solution :- First SOL Transfer In should be done for other SOL accounts in HACXFSOL and verify every account. Now these accounts are standing at Home SOL. You can discharge these accounts without any error.
Solution for the error - "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
- Generally in DOP we will open the accounts through agents if the customer opts but now a days when are trying to open the accounts(MIS/TD/NSC/KVP) we are facing the error.
- The error mentioned is "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
The error screen shot appears as shown in the below figure
From the above screen shot it is clear when the user trying to open KVP account system is showing the attached error.
Root cause of the above Problem:-
The above will occur in one of the two following cases mentioned below in detail for the ease of the users in DOP Finacle
Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account
Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.
Solution for the above Problem :-
The solution for the above mentioned 2 cases are mentioned below so that users can open the agent accounts without any error.
Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account
Solution :- Check in Products tab whether the said scheme code is added or not if not add the scheme code and try to open the account through agent system will not throw the error.
Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.
Solution :- Change the filed "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function to current date(i.e., date should not be future date). Then try to open the account through agent system will not throw the error.
Even after rectifying the above steps even if the error occurs then report the same issue to your respective CPC to get the solution from the Infosys HD team.
How to Find Misplaced Instruction No of Account Transfer (HACXFSOL) Transaction in DOP Finacle
Steps to to find the Misplaced Instruction No of Account Transfer (HACXFSOL) Transaction in DOP Finacle
- Invoke Menu Option HAFI
- The following the screen will be displayed
- Now Enter the SOL ID : __________
- Table Short Name : ATT
- Reference Number : Two times Space (Press the Space button two times)
- Authorized : Select Not Authorized
- Go (F4)
Now you will get the following screen where you can find the misplaced instruction number of the account transfer operation done in menu option HACXFSOL
NSC/KVP Account Opening Procedure Issued On or After 01-July-2016
Step by Step NSC/KVP Account Opening Procedure Issued On or After 01-July-2016 :
- Invoke the menu CMISAOP
- In this screen choose Product group as NSC8 for issuing NSC and choose KVN for issuing KVP. See the image below.
For this explanation I'll choose NSC8 as option. Same procedure can be followed for KVP also.
- After choosing NSC8 in product group, now click on searcher beside Scheme Code. You will get a screen as shown in the image below. See the image.
- In this screen just click on the Scheme Code. In future just remember the scheme code as NSC16 and enter directly without clicking on the searcher.
- After clicking on the scheme code, you will get a screen as shown in the below image. See the image.
Just click on GO. After Clicking on GO you will get a screen similar to screen of account opening of MIS and TD.
Just fill out the required fields like
- Enter the mode of operation
- Enter the deposit amount and mode of deposit
- Enter related party details if account is a joint account
- Enter Nominee details if any
- Choose documents received as no.
After that Click on Submit. After
clicking on submit button screen will show the FLOW details as shown in
the below image. Note down the interest which you should write on the
passbook.
- That's it click on SUBMIT button again and note down the account number.
- Verify this account number in supervisor login using CMISAOPV.
- Ok now see the below image once.
- In the image i noted three items as 1,2,3. If you see those fields you can clearly observe that, we are doing NSC issue. Always keep an eye on them and do not choose NSC for KVP or, MIS for NSC and vice versa. Mistake possibilities are very high.
- So before you hit the submit button please see those fields once.
- Also note down the maturity date to write on the pass book.
- Now same procedure can be followed for issuing KVP also. Choose product group as KVN. Then click on searcher beside scheme code. You will get a screen as shown below.
Click on KVP16 and remember the code. And follow the same steps as in NSC issue.
Procedure for issuing the Duplicate certificates of SO's in HO in DOP Finalce
Procedure for issuing the Duplicate certificates of SO's in HO in DOP Finalce
- Generally Duplicate certificates of HO will be issued by the HO postmaster in the Postmaster login using the menu HDUDRP(Duplicate Deposit Receipt Print)
- If we want to issue the duplicate certificates of SO(Sub Office) in DOP finacle SO supervisor or postmaster can't issue, it should be done only HO Postmaster.
- Step by step procedure to issue the duplicate certificates if SO's is mentioned below.
Step by Step Procedure to issue Duplicate Certificates of SO's in DOP Finacle
- First transfer the certificates from the SO(Sub Office) SOLID to HO( Head Office) SOLID using the menu HACXFSOL (Account SOL transfer menu) then finally submit. System will generate the instruction number note it down.
- Verify the instruction number in the menu HACXFSOL.
- In the next step take the duplicate certificates inventory using the menu HIMC (Inventory movement menu) from ZZ-EXT to DL-DL and then finally to DL-DL to EM-empid(Postmaster id) i.e., take the inventory from external source and give it to Postmaster login then finally submit.
- System will generate the instruction number note it down and verify in the another Supervisor.
- Then in the next step proceed for printing of Duplicate certificates in the Postmaster login using the menu HDUDRP.
- Finally after successful printing transfer the certificates from HO SOL id to respective SO SOL ID using the menu HACXFSOL submit note down tran id and verify.
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