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FAQ for Pensioners Regarding Digital Life Certificate (DLC) 

 

Frequently asked questions for Pensioners regarding Jeevan Pramaan / 

 Digital Life Certificate (DLC) 

What is Jeevan Pramaan/Digital Life Certificate (DLC)?

Jeevan Pramaan is a biometric enabled Aadhaar-based Digital Life Certificate for pensioners. Jeevan Pramaan i.e DLC is generated for individual pensioner using his/her Aadhaar number and Biometrics. 

How is this different from traditional Life Certificate issued by Govt Officers/Agencies?

For Jeevan Pramaan (DLC) the pensioner is not required to present himself/ herself personally before the Pension Disbursing Officer. DLC does not have to be submitted physically to the Pension Disbursing Agency ( Bank/Post Office etc ) as it is available to them digitally and. is automatically processed by the Pension Disbursing Agency. Also each DLC has a unique id called the Pramaan-Id. 

Is the Pramaan ID / Jeevan Pramaan i.e DLC valid for life?

The Pramaan lD/Jeevan Pramaan is not valid for life. The validity period of the certificate is as per rules specified by the Pension Sanctioning Authority. Once the validity period is over a new JeevanPramaan Certificate Le a new Pramaan Id needs to be obtained. 

Who is eligible for Jeevan Pramaan i.e Digital Life Certificate?

A pensioner whose Pension Sanctioning Authority (PSA) is onboarded on to JeevanPramaan is eligible for Jeevan Pramaan. List of onboarded PSA, can be found under ‘Circulars’ tab on the https://jeevanpramaan.gov.in portal. 

From where can I obtain a JeevanPramaan i.e Digital Life Certificate?

You can obtain a DLC from

What is required, if I want to generate DLC on my PC/Laptop/Mobile?

How can I find a Citizen Service Centre (CSC)?

You can search nearest CSC by clicking on ‘Locate a Centre’ on https://jeevanpramaan.gov.in portal or alternately you can send SMS to 7738299899. The SMS body must start with keyword “JPL” and after space write your pin-code. e.g. JPL 110003 and send it to 7738299899. 

What information is required to be provided by a pensioner to generate the Jeevan Pramaan?

The Pensioner has to provide Aadhaar Number, Name, Mobile Number and self declared Pension Related Information like PPO Number, Pension Account number, Bank details, Name of Pension Sanctioning Authority, Pension Disbursing Authority, etc. The pensioner has to also provide his/her biometrics either Iris or Fingerprint. Note : Incorrect information may lead to rejection of the DLC by the authorities. 

What is the procedure for generating a JeevanPramaan from a CSC/office of PDA?

Do I have to submit the Jeevan Pramaan i.e DLC to my bank/post office etc?

No, You do not have to submit the DLC to the bank/post office/pension disbursing agency. The DLC is automatically available to them electronically.

Can I get my Digital Life Certificate i.e JeevanPramaan downloaded online, after it is generated?

Yes, once your praman-id is generated, you can download the Digital Life Certificate by following the link https://jeevanpramaan.gov.in/ppouser/Iogin.

How can I know the status of my Digital Life Certificate, whether it has been accepted/ rejected?

You need to download the DLC from the https://ieevanpramaan.gov.in portal to know the status. 

I have received SMS on my mobile that my JeevaanPramaan is rejected, what should I do?

Contact your Pension Disbursing Agency. JeevanPramaan is rejected in case wrong particulars are provided by pensioner while generating the DLC. It is recommended that a new JeevanPramaan i.e Pramaan-ID be generated by providing all correct information and biometrics. 

Is Electronic Jeevan Pramaan i.e DLC a must for the pensioner?

JeevanPramaan i.e DLC is an add on facility to the already existing ways of submission of Life Certificate. 

What is the procedure for getting Aadhaar Number?

Contact nearest Aadhaar Enrolment Centre in your city for getting a Aadhaar Number. You can find permanent Aadhaar Enrolment Centres from UIDAI website https://appointments.uidai.gov.in

Is this certificate valid?

Yes, Digital Life Certificate is a valid certificate and recognized under the IT Act. The system benefits the pensioner from having to go before the Pension disbursing Authority to prove that he/she is alive.

जीवन प्रमाण/ डिजिटल लाइफ सर्टिफिकेट (डीएलसी) क्या है?

1. भारत भर में स्थित विभिन्न नागरिक सेवा केंद्र (सीएससी)
2. पेंशन वितरण एजेंसियों (पीडीए) का कार्यालय जैसे डाकघर, बैंक, ट्रेजरी इत्यादि
3. इसे घर पर अथवा किसी भी स्थान से विंडोज पीसी / लैपटॉप (वर्क 7 और ऊपर) या एंड्रॉइड मोबाइल (किटकैट और ऊपर) के माध्यम से उत्पन्न किया जा सकता है।

1. इसके लिए पेंशनर को सीएससी अथवा पीडीए कार्यालय का दौरा करना होगा। 
2. पेन्सनर को सीएससी अथवा पीडीए कार्यालय के ऑपरेटर को आवश्यक जानकारी देना होगा।  तत्पश्चात ऑपरेटर द्वारा उस सूचना को सिस्टम अर्थात जीवन प्रमाण एप्लिकेशन मे एंटर किया जाएगा। 
3. पेंशनभोगी को अपनी उंगलियों को फिंगर प्रिंट स्कैनर या अपनी आँखों को आईरिस स्कैनर के सामने रखकर अपनी बॉयोमीट्रिक्स प्रदान करना होगा।
4. सफलतापूर्वक आधार आधारित बायोमेट्रिक प्रमाणीकरण के बाद, जीवनप्रमान को प्रामाणिक आईडी नामक एक यूनिक आईडी जेनेरट होगा।
5. पेंशनभोगी द्वारा प्रदान किए गए मोबाइल नंबर पर प्रमान आईडी का एक पावती संदेश एसएमएस के रूप में प्राप्त होगा।

Frequently Asked Questions (FAQs)

(Central Civil Services)

15. JEEVAN PRAMAAN

(15.1) What is JEEVAN Pramaan ?

(15.2) Is it mandatory to submit on line life certificate through Jeevan Pramaan ?

(15.3) What is the procedure to submit online Life Certificate through “Jeevan Pramaan”?

By Pensioner Portal



JEEVAN PRAMAAN - FREQUENTLY ASKED QUESTION

What is Jeevan Pramaan?

Jeevan Pramaan is computer generated digital life certificate for pensioner. Jeevan Pramaan Certificate is produced for individual pensioner using his Biometric Credentials.

How is this different from traditional Life Certificate issued by Govt Officers/ Agencies?

For this certificate individual pensioner has not to present himself/ herself in front of seniors authorised Officers. This can be generated even from home. Only you need a internet connection and Biometric devices

How can I create Jeevan Pramaan if I do not have internet connection?

Visit your nearest Citizen Service Centre or designated Offices (in Delhi) and get your self registered. (details available on site using locate a centre link)

How can I find the CSCs / Designated Offices (in Delhi)?

Access Jeevan Pramaan web site at https://Jeevanpramaan.gov.in or http://lifecertificate.gov.in and find the centre using “Locate A Centre” option or alternately you can send SMS to 7738299899, the SMS body must start with keyword “JPL” and after space write you pin code e.g.

SMS: JPL 110003 to 7738299899

The Portal Reply message will have list all centres where you can visit for Jeevan Pramaan.

Can I visit the CSCs for a certificate?

Yes. Any Pensioner having pension account in Bank/Post Offices can go to CSC for the certificate.

What is required for registration on Jeevan Pramaan?

Pensioner needs to know and provide his/her Aadhaar Number, PPO Number, Bank Account number and branch detail, Name, Address etc

How can I register myself for a Jeevan Pramaan?

There are three ways to register and get a Jeevan Pramaan

• visit your nearest CSC centre and register online using CSC services and you may have to pay nominally for this

• visit a Designated Office and register yourself

• Download the application & install on your android based smart phone/tablet or Windows PC/Laptop and register yourself (you will need biometric device for this step)

 Which biometric devices are currently supported?

The Jeevan Pramaan Client application currently supports the following biometric devices. Support for other devices are being added and will be updated in the website download section. The Jeevan Pramaan software upgrades over the air, therefore for new functionality software will not require re-installation.

Finger Print Scanner

1. Mantra (MFS100)

2. Morpho (MSO13XX)

3. Nitgen-BioEnable (HFDU08)

4. Precision (CSD200)

5. Secugen

6. Startek (FM220-ACPL)

Iris Scanner

1. Iritech (IMK2120U)

 How do I register for a Digital Life certificate?

Pensioner’s information like Pension Aadhaar number, Pensioner Name, PPO Number, Bank Account detail, Address, Mobile number etc are fed into the system though web based / client interface and finally pensioners person information are authenticated using the Aadhaar number and pensioner has to put his finger on to the finger print scanner or eye on the Iris scanner.

After successful authentication, Pramaan ID / the transaction number is displayed on the screen and same has is sent to Pensioner’s mobile as SMS from the portal.

The portal generates Electronic Jeevan Pramaan for the successfully authenticated pensioner and it is stored in the central Life Certificate Repository database.

The disbursing Bank can access and get the Jeevan Pramaan certificate from the portal for his pensioners though the electronic data transfer mechanism created between the portal and Bank server.

Pensioner has to inform to the Bank that his Jeevan Pramaan has been generated through online registration from Jeevan Pramaan portal.

 Is it necessary for a Pensioner to be in India for getting a Jeevan Pramaan?

No, Pensioners can use Android / Windows PC based application available for download at jeevanpramaan.gov.in portal and may register from any location.

How many times individual has to register in a year?

Individual has to register once and later he can generate Jeevan Pramaan using Biometric authentication.

Is the online registration chargeable?

Jeevan Pramaan Centres may charge a maximum of Rs.10 for submission of Digital Life Certificate.

Is electronic Jeevan Pramaan a must for the pensioner?

No, this facility has been given to get hassle free Life Certificates. The conventional life certificates are also valid.

What is the procedure for getting Aadhaar Number?

Contact nearest Aadhaar Enrolment Centre in your city for getting a Aadhaar Number. You can find permanent Aadhaar Enrolment Centres from UIDAI website https://appointments.uidai.gov.in

 Is this certificate valid?

Yes, Digital Life Certificate is a valid certificate and recognized under the IT Act. The system benefits the pensioner from having to go before the Pension disbursing Authority to prove that he/she is alive.

Source: JeevanPramaan Website

PCDA Circular 2016: Transfer of Pension Account

O/o The Principal Controller of Defence Accounts (Pension) 

Draupadighat, Allahabad-211014

Circular No. 206

No.AT/Tech/30-XX

Dated: 02/11/2018

To 

01. The Chief Accountant, RBI Deptt. of Govt. Bank Accounts, Central 

office C-7, Second Floor, Bandre- Kurla Complex, P B No. 8143, Bandre East, Mumbai-400051 

02. The Director of Treasuries of all State…………… 

03. The Manager CPPC of Public Sector Banks including IDBI 

04. The CDA (PD) Meerut 

05. The CDA, Chennai 

06. The Nodal Officers (ICICI/AXIS/HDFC Bank)….

 07. The Pay & Accounts Officer…………… 

08. The Military. & Air Attache, Indian Embassy, Kathmandu, Nepal 

09. The D.P.D.O……………………. 

10.Post Master, Kathua (J &/ K) and Camp Bell Bay

Sub: Transfer of pension account from one Pension Disbursing Authority (PDA) to another PDA.

Provisions for Transfer of pension account from one Pension Disbursing Authority (PDA) to another PDA has been provided in the Defence Pension Payment Instructions (DPPI) as well as Scheme for Payment of Defence Pensions by Public Sector Banks. But, it has been observed that the PDAs are not following laid down procedure in the matter. Hence, the competent authority has decided that following procedure is required to be adopted in the matter.

(i) Pensioner shall submit a simple application (in Part-I of the enclosed formats) along with Pension Certificate (where issued to him) to the PDA from where he is drawing pension at present. A copy of application may be returned to the pensioner duly giving the receipt of the application by the PDA for the records of the pensioner.

(ii) The following documents are required to be forwarded by the existing PDA to the new PDA by registered post. (a) PPO (including all Corrigendum PPOs) and Payment Authority (if any issued) (b) Descriptive Roll/Identification Documents with Photographs. (c) Extract of Payment Register with a certificate thereon indicating the rate of Pension and Dearness relief and date upto and for which last paid. Where the pensioner has been allowed commutation of pension, the PDA should also indicate prominently in the Last Pension Certificate, the date of payment of capitalized value of pension, the date of reduction of pension on account of commutation and the date on which he would complete 15 Years for restoration of his commuted portion of pension. (d) Nomination to receive arrears of pension (e) Option & undertaking furnished by the pensioner for Medical Allowance (f) Pension Certificate (where issued)

(iii) In the current scenario, most of the PPOs are issued e-PPO form. Hence, it has been decided that transferor PDA will forward the documents mentioned above as well as copy of e-PPO received through SFTP from this office duly countersigned by him to the new PDA as per existing system.

(iv) Further payments in continuation of the date upto and for which the pensioner is shown as paid on the Extract of Payment Register, will be arranged by the new PDA.

(v) An intimation regarding the transfer of pension papers should invariably be sent both by the transferor/transferee PDA to the Pr. CDA (Pensions) Allahabad through Form-I/IMP-5(A)/D-II by the transfer or PDA (under Part-II of the enclosed format) and FormII/IMP-5/D-I by the transferee PDA (under Part-III of the enclosed format) as per prevailing procedure by registered post as well as on e-mail ID: pcdappdat.dad@hub.nic.in

(2) While forwarding Form-I/IMP-5(A)/D-II to this office by the transfer or PDA, following documents are also required to be attached with Formt/IMP-5(A)/D-II:

(i) A consent (in Part-IV of the enclosed format) from the new PDA that after receipt of documents from the existing PDA, his/her pension will be paid after taking on the payment strength of the new PDA. (ii) A leaf of cheque issued by the new PDA duly cancelled in the case of new PDA is Bank.

(3) In the case of change of PDA from Indian Embassy, Nepal to other PDA and vice-versa, existing system for pension file routed through this office and issuance of corrigendum PPO before change of PDA will follow.

(4) This circular has also been uploaded on this office website www.pcdapension.nic.in

sd/- 

(SANDEEP THAKUR)

 Addl. CDA (Pension)

Click to view the Transfer of Pension Account – Application Format

Source: http://pcdapension.nic.in

6. PENSION PROCEDURE
(6.1) What is the meaning of the following terms?
(a) Pension Disbursing Authority
(b) Pension Sanctioning Authority
(c) PPO Issuing Authority
(a) Pension Disbursing Authority : Bank Branch/Treasury/Post/PAO Office paying your pension
(b) Pension Sanctioning Authority: The authority who sanctioned your pension before forwarding the case to Accounts.
(c) PPO Issuing Authority: Generally, the Pay & Account Officer is the PPO issuing authority.

(6.2) What should a Government servant do to claim his pension?
During service each Govt. servant should satisfy himself that service is being verified and recorded so in the service book and that there are no gaps in this. He should also ensure that nomination for all payments due to him are current and valid. Six months prior to the retirement date, a Government servant is required to furnish certain information (e.g. joint photo with spouse, family details, name of the branch of the authorized bank through which he desires to draw his pension etc.) to his Head of Office in the prescribed Form No. 5. The Head of Office is required to undertake the work of preparation of pension papers in Form No. 7 one year before the date on which a Government servant is due to retire on superannuation. After complying with the requirements of CCS Pension Rules 59 & 60, the Head of Office has to forward to the Pay & Accounts Officer Form 5 and Form 7 duly completed with a covering letter in Form 8 along with service book of the Government servant duly completed up-to-date and any other documents relied upon for the verification of service, not later than six months before the date of retirement of the Government servant.

(6.3) Who is to authorize the pension?
On receipt of pension papers from Head of Office, the Pay & Accounts Officer concerned will, after applying requisite checks, assess the amount of pension and issue the Pension Payment Order (both halves of Pension Payment Order, i.e. disburser's portion and pensioner’s portion) not later than one month in advance of the date of retirement of the Government servant with forwarding authority letter, duly inksigned and embossed, to Central Pension Accounting Office (CPAO) who in turn will generate on computer a Special Seal Authority on the basis of details given in the Pension Payment Order and authority letter of the Pay & Accounts Officer and forward disburser’s half of PPO with Special Seal Authority to the Central Pension Processing Centre (CPPC) of the concerned authorized Bank. The Pay & Accounts officer after ascertaining that the special seal of authority has been issued shall send pensioners’ half of PPO to be handed over to the retiring employee. However, if the employee opts to take the PPO from bank, both halves shall be sent to CPAO. All records will be maintained in the CPPC and the disbursing branch, will make the payments to the pensioner on authorization of payment of pension by the CPPC. The CPPC however is only the back office for processing pensions, all pension related problems/grievances of the pensioners will continue to be handled by the concerned paying branch as before.

(6.4) What is to be done in case the pension has not been fixed correctly?
The Pay & Accounts Officer while issuing the pension authorization will forward one copy of the pension calculation sheet (out of three received by him from the Head of Office) as certified by the Head of Office and countersigned by him (Pay & Accounts Officer) to the pensioner along with the intimation of his having sent the pension payment authority/PPO to the CPAO. In case it is found from the pension calculation sheet that pension has been fixed incorrectly, the matter may be taken-up with the Head of Office. PAO concerned, if necessary, will issue an amendment authority letter to Central Pension Accounting Office for onward transmission to the CPPC to carry out necessary amendments in both halves of PPO.