Death Claim Settlement process for SB & SC[Step by Step Process]
Death Claim Settlement process for SB & SC[Step by Step Process]
Articles by "SB"
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Procedure to Link/ Delink POSB account with IPPB account
If the POSB account is not linked to IPPB account while opening account, it can be linked subsequently on customer request. Following is the procedure for linking POSB account with IPPB account
- Finacle command used for linking is CLDPOSB
- Same command is also used to delink account
- Following screen will appear
Select Function - Link
Enter IPPB Account Number. On clicking tab details like Aadhaar number, Name of customer and mobile number will automatically come.
Enter POSB Account number and DOP CIF ID
Select consent and Agent Declaration
Click on Generate OTP
Enter six digit OTP and press tab to enable Validate OTP.
On clicking Validate, message for successful linking will appear
Display of Transaction amount in words in Account Opening and Transaction menus in FINACLE
Dear Sir/Madam,
I am directed to convey the following
This is regarding Display of Transaction amount in words in Account Opening and Transaction menus
Patch has been deployed for displaying the transaction amount entered by user in words. This display is available in all transaction menus and account opening menus.
In addition, user can enter the amount using T/L alphabets to avoid mistakes in the number of zeroes entered. For example, one lakh is entered by mistake instead of ten thousand. User can enter 10T in the amount field so that it can convert to 10,000/- on tabbing out. Similarly, 10.5T will change to 10,500/-, 2.5L will change to 2,50,000/- and so on. C/T/L are the allowed alphabets; C converts to Crores and may not be commonly used.
Suitable instructions may please be issued to POs to use this feature effectively and avoid mistakes in transaction amount entry.
Please revert issues if any on the above immediately.
Thanks and Regards
Gopinath S
Inspector Posts
Data Migration Command Centre(CBS)
Chennai 600 002
India Post Payments Bank(IPPB) savings account linking with Post Office savings account (POSB) : 5 things to know
If your India Post Payments Bank savings account is linked to post office savings account, the day-end balance above Rs 1 lakh in Post Payments Bank can be swept into the linked post office savings account.
India Post services its customers through nearly 17 crore post office savings accounts. The government plans to link over 1.5 lakh post offices with India Post Payments Bank by the end of this year. Linking of the post office savings account with the India Post Payments Bank account will help an account holder to avail more services. India Post Payments Bank has been set up under the Department of Post with 100% equity owned by the government. India Post Payments Bank will provide basic financial services through savings accounts, money transfers, and payments services such as social security payments and utility bill payments.
1) To link a post office savings account with India Post Payments Bank, the account holder has to open a regular savings account with India Post Payments Bank. Individuals above 10 years of age with valid KYC documents are eligible to open a regular savings account with India Post Payments Bank.
2) A regular savings account with India Post Payments Bank can be opened with zero balance. Also, there is no requirement for maintaining any monthly average balance. India Post Payments Bank savings accounts offer the facility of unlimited cash deposits, subject to some limits, and withdrawals.
3) A payments bank savings account, according to an RBI mandate, however cannot hold more than Rs 1 lakh. If funds in an India Post Payments Bank savings account exceed Rs 1 lakh, the excess deposit beyond Rs 1 lakh, can be transferred to the account holder’s linked India Post Office Savings Account. Or in other words, the day-end balance above Rs 1 lakh can be swept into the linked post office savings account.
4) If you don’t have a linked post office savings account, the India Post Payments Bank savings account will be restricted to Rs 1 lakh at the end of the day. Any transaction beyond this limit will not be accepted.
5) India Post Payments Bank has collaborated with the Department of Posts for opening a post office savings account, which will be linked to the India Post Payments Bank account.
Live Account Report Generation
1.“Common_No Of Live Accounts” report should be generated from MIS server only.
2. HACS / HACSP menu should not be used for generating live accounts report
3. This report should be generated on or after 3rd of the month for the previous month ie Live account report for May 2018 should be generated on or after 03rd of June 2018 . This report should not be generated on 1st or 2nd as data refresh and relevant table updation will get completed on 3rd.
4. Live account report generated for May 2018 on or after 03rd of June will remain static till end of the month.
5. Patch for correcting discrepancies in CB and OB is deployed only for the month of May 2018. CB of May 2018 is expected to be OB of June 2018 in the report generated on or after 3rd July 2018. We have taken up with Infosys for execution of this batch job for earlier periods to resolve the OB, CB differences. We will update once patch has been executed for earlier months.
6. Discrepancies if any in OB and CB might be due to transfers initiated but verified in next month, account opened but verified in next month, etc. POs are requested to avoid such occurrences.
7. Silent batch job will get initiated only during EOY interest run and hence silent figure should not be available in every month except cases where the user has marked silent manually.
8. It is requested to kindly revert discrepancies if any in the live account after following the above instructions.
Mandatory Use of Savings Account for credit of maturity/Premature values, Monthly/Quarterly/Yearly interest in case of MIS/SCSS/TD accounts and investments from 01st December 2017
W.e.f 01.12.2017 as per SB order 15/2017
1.On closure of any account either on maturity or on premature (other than SB account), the closure amount shall be paid only by credit into a SB Account from 01.12.2017
2. Interest in respect of all MIS/SCSS and TD accounts shall also be paid only by credit into SB Account from 01.12.2017
3.No Postmaster Cheque should be issued against any closed account/certificate
and if any depositor attends post office for closing of any account not having linked SB Account by that date, a BASIC SAVINGS ACCOUNT should be opened under this same ClF on the same day without asking for separate ACCOUNT OPENING FORM (AOF) by selecting SBBAS as scheme code. and account should be closed and closure proceed should be credited to that SB account.
How to find unverified CIF in DOP Finacle
How to find unverified CIF in DOP Finacle
- Invoke menu CCRC
- Function : Verify
- Enter the CIF ID : First 4 digits of any CIF created that day
- Click on Verify
- Click TAB 2 times
- Then click ENTER
- A list of unverified CIF will be displayed
New Menu CCIFINQ introduced in DOP Finacle
New Menu CCIFINQ introduced in DOP Finacle
Dear All,
We have introduced a new menu CCIFINQ which will help the field in many ways. Some of the immediate benefits would be seen for activities related to::
Aadhaar Seeding
EB/MB registrations
APBS Payments
Drive for CIF merger activities which DOP has been planning
Operational issues w.r.t. CIF creations
The new custom menu CCIFINQ helps to list all the CIFs linked to an Aadhaar Id or Mobile Number. Its simple to use for the user as it needs only two inputs as listed below:
1. Search Criteria – select one from a drop down list:
- A – Aadhaar id
- M – Mobile No.
2. Aadhaar id / Mobile No. – field to enter the number
Based on these inputs, all CIFs linked to the mentioned Aadhaar Id / Mobile No. will be displayed on the screen. The menu will also display the Customer Name and the status flags to notify if the CIF is Suspended, Deceased and Authorized CIF in CCRC menu. The details are represented in a tabular format which would be easier for the users to view and understand.
Hope DOP field users find it useful.
Please circulate this email to all CBS post offices so that new menu can be used by all users.
With Regards.
Sachin Kishore,
DDG (FS)
Dak Bhawan,
Sansad Marg,
New Delhi
User Hook Error in SB Deposit/Withdrawal or SB Close in DOP Finacle
Sometime we are trying to Deposti, withdrawal or Close of SB Account, but An error "User Hook Error" is appearing in screen. This error is like as below image.
Reason of Error :- This is error basically coming due to suspension of CIF. If CIF ID is suspended, No transaction will allowed and error User Hook is coming at the time of transaction.
Finacle Solution - Invoke CMCR Menu
- Menu Shortcut - CMRC
- GO
- The following screen will be appeared.
- Function - U-Unsuspended
- CIF ID -
- Reason Code - Through Searcher
- Select Reason Code
- GO
- Verify in same command from Supervisor.
- Now try to do the transaction. This error will not be come.
Important instruction: verification before End of Year interest calculation
Request you to please advise Post Offices to verify all the accounts which have been modified but verification is pending since interest posting for such accounts will fail resulting in complaints and tickets being raised for non-posting of interest.
Unverified accounts can be listed by respective offices using the HAFI menu; Following are the fields to be entered in HAFI for finding out unverified transactions:
Procedure to view the unverified accounts
Invoke the menu HAFI and enter the following details as mentioned belowEnter the SOL ID ____________Enter the Table Short Name as "GAM"In the Ref NO files "give two balnk spaces"Enter the General Ledger Subhead code as _________Enter the function code as "M"Select the Authorized option as "Not authorized"
- Following are the General Ledger Subhead codes
SB - 30001
PPF - 33001
NSS87 -30021
NSS92 -30022
RD -30010
TD 1 YR - 30011
TD 2YR - 30012
TD 3YR - 30013
TD 5YR - 30014
TD EXCEPTION - 30015
MIS - 30016
MIS EXCEPTION - 30017
SCSS DEFENCE - 30018
SCSS VRS - 30019
SCSS GENERAL - 30020.
After entering all the details then click on Go then the system will show the list of unverified accounts as shown in the below figure.If any verification is pending in DOP Finalce application then the system will not calculate the interest for such unverifiedaccounts.So kindly verify immediately.Accounts thus identified have to verified to ensure interest is calculated and posted in them .
Please make sure no pending accounts are left unattended. SOLs are repsonsible, if the interest for the accounts are not posted due to pending account verification.
10 Pivotal Valid Points covered for Account Closure
Dear All,
Almost half of the tickets relating to account closure, is reported across circles. However it will comprehensible, by following 10 key notes pointed out by us, before heading for actual closure of all schemes:-
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c(0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure.
CNSBCV menu for KVP/NSC Bulk Closure.
3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Based on these, we can reduce the manual errors to a large extent apart from technical limitations in Finacle. It is hereby kindly requestedto address these to associating all 23,199 Live SOL's till date by any good means of communication. This may be shared to all concerned for future reference as well.
Thanks and Regards,
Hariharan S
DOP Service Desk,
CEPT, Chennai - 02
Post Office Savings Bank Account - Anywhere Banking
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Solution for Time Stamp Error while Closing the account
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c (0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure. And CNSBCV menu for KVP/NSCBulk Closure.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Partially posted transactions in DOP Finacle
Partly posted transaction will be created in the following scenarios as mentioned below
(1) If Teller has no cash while doing withdrawal / closure transaction
(2) If account involved in the transaction has no sufficient fund
(3) Selecting incorrect office account which funding
(4) Using HTV , instead of using relevant product menus
(5) Doing transactions with irrelevant or incorrect menus ( as a result of which scheme validation fails)
(6) Not using validate button and doing postings , bulk postings
(7) Without clearing validations in Inward clearing zone, and posting in HMICZ
Please note that transactions for which all records ( Both debit and credit legs) are in entered state then only transaction can be deleted. If any transaction is associated with other transaction ( Like closure interest transactions) , those transactions should not be deleted.
If any transaction is in partly posted, it should be POSTED at any cost and thenonly should be verified
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