User Hook Error in SB Deposit/Withdrawal or SB Close in DOP Finacle

Sometime we are trying to Deposti, withdrawal or Close of SB Account, but An error "User Hook Error" is appearing in screen. This error is like as below image.

Reason of Error :- This is error basically coming due to suspension of CIF. If CIF ID is suspended, No transaction will allowed and error User Hook is coming at the time of transaction.

Finacle Solution - Invoke CMCR Menu

• Menu Shortcut - CMRC
• GO
• The following screen will be appeared.

• Function - U-Unsuspended
• CIF ID -
• Reason Code - Through Searcher
• Select Reason Code
• GO
• Verify in same command from Supervisor.
• Now try to do the transaction. This error will not be come.