Articles by "Errors & Solutions"

15G 15H 7th CPC Aadhaar Aadhaar Fees Aadhaar Operations Aadhaar Software Aadhaar Survey AAO ABVKY Account Account Opening Form Accountant Exam Books Accountants Accounts Officers Active Directory AD login AD Rollout Adhoc Norms Agent Creation Agent Portal Agents Air Tickes Allowance Android App APAR APS Accounts APY Arrears ATM ATM Cash Loading ATM Form Audit Para AV Rollout Bank Reconciliation Bank Transfer Biometric Device Black Money Blocking Validations BNPL BO BO Device BO Rules BO Slip BO Slip Generator BO Transactions Bonus BOOKS BPC BPM BPM Arrears Table BPM Transfer Branch Office Browser Settings Budget Bulk Bulk Booking Bulk Closure Bulk Upload Bulk Upload File Creator Business Business Hours Business Parcel Cadre Restructuring Calculator Cash & Bank Cash Handling Allowance Cash Management Casual Labour CBS CBS Commands CBS FAQ CBS-CSI CCS Rules CEA Central Government Employees Central Vigilance Commission Certificate Printing CGEGIS CGHS Check List Cheque Cheque Book Cheque Lot Creation Cheque Request Cheques Clearing Child Card Leave Children Education Allowance Circulars & Orders CIS Claim Settlement Clarification Close Account Closure COD Compare and Book Configuration Contract Creation Court News CPAO Orders Creation of CIF CRM Portal CSD CSI CSI Daily Work Flow CSI Hand Book for RMS CSI Helper Tool CSI Master Guide CSI Templates CSI Tool CSI Tools CSI Training Manual CSI Updates CSI Utility Tool CSV File Generator CSV Uploading Currency Ban Currency Exchange Customer Creation Customer Portal DA DA Freeze DA News DA Orders DARPAN Dearness Allowance Dearness Relief Death Claim Default Fee Demonetization Department Exams Department of Expenditure Department of Posts Departmental Examination Desktop Configuration Desktop Settings Despatch Despatch Schedule DEST Digital India Digital Life Certificate Digital Payment Directorate Directorate Appeal Directorate Order Disbursement Discrepancies Document Reversal DOP DOP Core Solutions DOP CSI Hand Book DOP Finacle Guide DOP IFSC Code DOP Internet Banking DOP Mobile Banking DOP News DOP Orders DOP Rulings DoPT DoPT Order DoT DPMS Drivers DSA Dte Orders Duplicate e-Banking Form e-Commerce e-Commerce Portal e-Services Earned Leave ECB Memo ECMS ECMS Settings Emergency Leave eMO eMO Workflow EMOs EMOs Procedure Employee Online Employee Portal Employee Transfer Employment News End User Enumeration EO App EOD ePay Billers ePayment ePost Epson Errors & Solutions ESS Establishment Register EWS Reservation Express Parcel Extension External Antenna F&A Family Pension FAQ Finacle Finacle Guide Finacle Guide Book Finacle Updates Financial Powers First Day on Finacle Five Day Week Fixed Stationary Charges Flow Chart Fmenu Form 60 Forms Forms & Documents Franchised Outlet FRSR FSC Gazette Notification GDS GDS Committee Report GDS New Pay Table GDS Transfer Policy GEM General General Financial Rules General Ledger Sub Head Code General News GL Accounts GL Codes GL Integration Govt Orders GPF Gratuity GST Guide Lines Guidelines HBA Rules HFINRPT Hindi HO Honorarium House Building Advance HR HR Solutions HRA Identity Card Form iMO Incentive Incentive Structure Income Tax Income Tax Saving Increment India Post India Post Mail India Post Toll Free Info Type Inspector of Posts Install Mantra Device Installation Inter SOL Interest Calculator Lite Interest Rates Interest Rates Data Interest Statement International Mail International Parcel Internet Banking Internet Explorer Settings Inventory Inventory Management Inventory Movement Inventory Status Report Inward Clearing Inward Rejection IP IP Exam Syllabus IP&ASP IPO Indent IPOs IPPB IPPB CBS MENUS IPPB FAQ IPPB Finacle Menus Issue Issue Cheque Issue Cheque Book Issue Duplicate Certificates Jan Suraksha Java Jeevan Pramaan Judgement KVP KYC LDCE Leave Leave Management Leave Rules Ledger Inquiry Legacy Document Upload Letter to Dte LGO Exam Liability Document Life Certificate Lipi Passbook Printer List Of Balance List of Holidays List of Office Accounts List of Run Commands Live Account Report Loan Loan Account Loan Account Opening Loan Repayment LTC MACP Mail Booking Mail Guard Mail Operations Marketing Marketing Executives Mass Official Transfer Material Material Balance Maternity Leave Maturity Calculation McCamish MCD MDM Meghdoot Menu List Merchant Mobile App MGNREGA Micro ATM Ministry of Finance MIS MIS Server Mobile Banking Mobile Banking Form Mobile Charges Mobile Number Mobile Wallet MPKBY MTS Name Change National Pension System New Pension Scheme New Policy Bond Formats New Services NJCA NJCA Meeting Nominal Role Nominee NPS NSC NSS Objections Official Transfer Offline Update Online Online Payment Online Registration Online Training Open Account Operations Guide OSL OT Outsource Agents Outstation Cheques Outward Cheque Status Outward Clearing Outward Rejection Overview Ownership Change Part Closure Part Withdrawal Passbook Printing Passbook Reprinting Paternity Leave Pay & Allowance Pay Commission Pay Fixation Pay Revision PAYROLL Payslip Pension Pension Upload Pensioners Pensioners News PFRDA Pincode Tool Pineapple PLI PLI Bonus PLI Terms PMJJBY PMLA PMSBY PO Finacle Guide Point of Sale POLI Rules POS POS Back Office PoS Machine POS Server POSB Post Office Post Office IFSC Code Post Office Operation Guide Post Office Workflow Postal Assistants Postal Exams Postal Manuals Postal Savings Schemes Postman Postman Examination Postman Mobile Application Postmaster Cadre Postmaster Grade-1 PPF PPF Deposit Precautions Prerequisites Prevent Frauds Print Bond Queue Printer Settings Printing Procedure Promotion Proposal Forms Pushback QR Cards Questions & Answers Quick TCB RBI RBI Order RD RD Deposit RD Loan RD Loan Account RD Services Ready Reckoner Receipt Cancellation Recruitment Recruitment Rules Register Letter Reimbursement Remuneration Pay Renewal Report Reports Reservation Retirement Reversal Reversal of Clearing Document Revised Service Request Forms Revision of Interest Rates RFMS Tcodes RICT Risk Allowance Rlist RMFS RMS CSI Guide Rotational Transfers RPLI Rule 38 Rules Rulings Rural ICT Salary Salary Account Salary Upload SAP Saving Schemes Savings Account Savings Schemes SB SB Deposit SB Orders SB Withdrawal SBCO SBI Buddy SCSS Security Tips Senior Citizen Seniority Service Desk Service Tax SETID Settings SGB Short Notes Shortcut Keys Simple CSI Assist SMS Alerts SMS Banking SO SO Slip SO Slip Generator Software Configuration Softwares SOP Sorting Assistants Sovereign Gold Bonds Speedpost Speedpost Booking Machine Split Cheque Book Sports SSA SSC CHSL 2016 Staff Scheduling System Stamp Balance Stamp Indent Stamps Standing Instruction Stenographer Step by Step CSI Guide Stock Stop Payment StopDB Strike Study Materials Super User Syllabus Symantec Sync Issues System Administrators T-Codes Tarrif Tax Slabs TCB TD TDS Teller Cash Balance Tenure Tools TPTA Training Allowance Training Application Training Manual Transfer Transfer In Transfer of Accounts Transfers & Postings Travelling Allowance Treasury Allowance Trial Close UIDAI UIDAI Circular Union Union News Updates UPSC User Guide User Manual Vault Operations Video Viewing Documents Vigilance VP Articles VP Intimation Weblink Webmail Welfare Will Windows Tips Withdrawal Workaround Workflow WUMTS
Showing posts with label Errors & Solutions. Show all posts

January 22, 2020 ,
SOLUTION :
Type Services.msc in Run Window
Services.msc
Stop the below mentioned services for deleting / renaming the used IVS folder.

  • Aadhaar Multi platform service
  • Aadhaar QSSITV service

Go to the below location and rename the file from lvs to lvs.old
C:\UID Authority of India\Aadhaar Enrollment\Data\lvs
  • Then create a new folder in the same location and name it as lvs
  • Restart the services that you have stopped. 
  • Open ECA and on-board the operator. Once on-boarding completes, operator will be able to login to the client without any issues.

Now Close ECA
Login to ECMP
Issue Will Be Resolved

January 22, 2020 , ,
Error:
While Closing the SB Account, It may shows error message as GR3 - Referred Account closure | 0000


Solution:
  • The said error due to non removal of interest credit Account such as MIS/TD/SCSS. Before proceeding closure of an SB Account, all other linked account to be closed/ SI to be removed.
  • Once the linked SI removed from SB, the account closure may be done without error message.
  • If still, the error shown, wait till DC Closure and proceed the closure on next day without error.

November 01, 2018 , ,

One Solution for all kind of Mobillink Sync Issue

Issues 1:

Solution for POS DATABASE START ISSUE.
In CSI POS while executing Start Database Server in some other login other than the POS server installed user it will throw DSN error. 
In DOP, the Sync Successfully run on Local Administrator and the same is not working in Domain Login.

Issue 2:

Login and connection information prompting in DBMLSync Setup for SQL Anywhere while executing POS Sync.i.e Mobilink Daily and High.

Issue 3:

Fresh Installation of Mobile Link sync- DB connection failure, Daily and High Sync could not run  and needs to be configured Database connection for POS sync.

Solution

Goto Regedit. Search for POSTALPOS_BO of normally working PC.

Backup

1. HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\ODBC Data Sources

2. HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\POSTALPOS_BO


Right click and export those two registry entries and save it in a location.

Login into required username such as Domain user, double click those registry entries. It will automatically added in to current user registry.

Then you can execute Start DB, Daily Sync and High Sync.

OR
Download below ODBC registry on your newly installed PC, Required User or any other PC having the POS sync issue and double click on it to execute/merge with exiting Registry. This is configure DB connection information.

September 05, 2018 , ,
Dear All, CSI
Solution for "Bag is locked by other user" during bag open in DPMS


Error :
Bag is locked by other user 

Solution:
After Bag receipt is completed user has to refresh or close Bag Receive screen.  untill then Bag Id ll be locked for further access.

Techinical team is working to improve performance,  kindly follow said process.
Mandatorily user has to refresh or close Bag Receive screen after any count of bags Received succesfully.

Regards
CSI CCT
CEPT Mysuru

August 30, 2018 ,
Dear all,
There is the solution for the bio metric problem in ippb authentication


Error:-
"Invalid value 'awadha' attribute PID block"
Invalid value “awadha” attribute within PID Block (IPPB BIOMETRIC ERROR SOLUTION)

Solution for the above IPPB biometric error 
1. Press Window Key + R
2. Type CMD and hit enter
3. Type DEL /S *JS and press enter
4. Internet explorer:-
        (a) Tools-> Internet option->General->Delete


       (b)   Tools-> Internet option->General->Setting 
Go to view objects->select all-> delete
Go to view files->select all-> delete
Made by – durgesh gupta System admin mandla-481661 9753443856

July 12, 2018 , ,

POS Back Office Login Issue and Solution in CSI

Some post transfer activities:
Sometimes the employee is unable to log in to POS BO even though you have transferred in SAP. 

What has happened?

The new facility details of the employee has not mapped at IM end yet (although it is mapped in SAP).
To overcome this issue,
Use the T-code: ZHR_PUSHTOIAM
You can enter multiple employees as well, then execute.
You will get similar output:
You can see we have mentioned two employees. One is having Create file (Create_20180709_131805.csv). This is generated at the time of new employee id creation. It suggests that the id is sent for creation in IM portal.

Modify refers that some changes are done and are to be changed in IM portal (e.g. Office change). You can keep the file name as reference in case the IM portal is not reflecting the new changes after 1 hour. The file name can be kept as a track to follow up with the IAM Team.

Note: You can push employee ids to IM after hiring new employees and after transferring any employee in SAP and make sure to wait for 1 hour.

July 09, 2018 , ,
Errors & Solutions :

1. While processing SOs cheque request at HO in Tcode ZF110, if it shows error "The difference is too large for clearing" as shown in the above screenshot.
Solution : Remove and re assign the above & below roles to user through respective RDA.

2. If you get "You are not an approver" error.
Solution : Check workflow configuration through tcode ZFWF in divisional login 

March 20, 2018 ,
Issue 1: 
When User is logging to SAP and getting the below Error 
Solution for Resolving the issue 
Please follow the below steps to resolve the issue. 
Step 1: 
Download the below file 
Step 2: 

Extract the logon.zip to logon folder 
Logon folder will be created .Copy the logon folder and replace it at the below location 

Step 3: 
Go to C: Install_Common -> and open Logon folder 
Once logon folder is opened another logon folder will be available inside. Replace this logon folder with Extracted logon folder in Step2 
  • Close the sap Logon and try to login now. User should be able to login SAP . 

May 13, 2017 , ,
  • Recently in DOP started migration of post offices to CSI application which is nothing but Core Systems Integration.
  • CSI integrates all the modules of the post office operations including the FSI application i.e., Finacle application.
  • Core Systems Integration (CSI) is a major update in postal department.We call it a positive change towards achieving long term strategic goal which reads "Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing and new) outside our universal service obligation".
  • TCS is the vendor for the implementation of CSI project in DOP.
  • There are so many advantages after implementation of CSI in DOP which are listed below for all the viewers.
Advantages of CSI implementation :- 
  • Mail Operations will offer reliable mail delivery services, by using robust IT Systems for improving article tracking and volume visibility.
  • Logistics Post will provide end-to-end supply chain services through a technology-driven logistics network.
  • Finance & Accounts will automate accounting operations and bring efficiencies in day-to-day business areas like Cash Management, Asset Accounting, Budgeting, Inventory Management, Procurement and Liability Management.
  • Human Resource Management will maintain a single repository of employee data and improve HR Administration activities like Recruitment, Training, Promotion Payroll and Performance Management. It will also provide an Internal Portal which will allow the employees to perform self-service transactions, like apply leave, view/edit personal data etc.
  • Customer Interaction Channels will provide customer services through Call Centre, Web Portal and Mobile Devices. It will also enhance the functionalities of Post office counters.
  • But some users when try to login the finacle application through POS module they are facing the error - " Enter a valid teller id" in DOP Finacle after CSI migration 
The error screen shot will be as shown in the below figure
From the screen shot it is clear that user is facing the issue as mentioned and the solution for the above problem is described below.

Solution for the above problem :-
  • When any user faces the above error then the user should escalate the issue to their respective CPC of your circle.
  • From CPC team the same error will be sent to CEPT user id team chennai in order to link the teller account.
  • Even if the issue is not resolved then issue will be taken by DOP TCS support team to provide the solution for the above error.

May 13, 2017 , , , ,
Recently in DOP started migration of post offices to CSI application which is nothing but Core Systems Integration.
CSI integrates all the modules of the post office operations including the FSI application i.e., Finacle application.
Core Systems Integration (CSI) is a major update in postal department.We call it a positive change towards achieving long term strategic goal which reads "Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing and new) outside our universal service obligation".
TCS is the vendor for the implementation of CSI project in DOP.
There are so many advantages after implementation of CSI in DOP which are listed below for all the viewers.

Advantages of CSI implementation :- 
  • Mail Operations will offer reliable mail delivery services, by using robust IT Systems for improving article tracking and volume visibility.
  • Logistics Post will provide end-to-end supply chain services through a technology-driven logistics network.
  • Finance & Accounts will automate accounting operations and bring efficiencies in day-to-day business areas like Cash Management, Asset Accounting, Budgeting, Inventory Management, Procurement and Liability Management.
  • Human Resource Management will maintain a single repository of employee data and improve HR Administration activities like Recruitment, Training, Promotion Payroll and Performance Management. It will also provide an Internal Portal which will allow the employees to perform self-service transactions, like apply leave, view/edit personal data etc.
  • Customer Interaction Channels will provide customer services through Call Centre, Web Portal and Mobile Devices. It will also enhance the functionalities of Post office counters.
  • When we try to move the inventory using the menu HIMC after migration to CSI in DOP Finacle for some users they are facing the error "No user id found in UPR".
  • The error screen shot will be as shown in the below figure

It is clear from the above screen shot system is showing the above mentioned error.

Root cause of the above Problem :- 
The above error will occur after migration to CSI in DOP Finacle due to incorrect mapping of user ids in the menu HIMAUM which will be taken care by CEPT user id team,
Hence this is purely inventory access issue which will be taken care by CEPT user id team.

Solution for the above Problem :- 
  • When any user faces the above mentioned error after migration to CSI then immediately send the mail to your concerned CPC with user ids, SOLID and error screen shots.
  • At CEPT level inventory access will be given using the menu HIMAUM for the mentioned CSI Ids then the issue will be settled.
  • From CPC confirmation mail will be sent to respective office after giving the inventory access to the mentioned users. Then users can check with inventory movement in DOP Finacle.

April 04, 2017 , ,
Sometime we are trying to Deposti, withdrawal or Close of SB Account, but An error "User Hook Error" is appearing in screen. This error is like as below image.


Reason of Error :- This is error basically coming due to suspension of CIF. If CIF ID is suspended, No transaction will allowed and error User Hook is coming at the time of transaction.

Finacle Solution - Invoke CMCR Menu
  • Menu Shortcut - CMRC
  • GO
  • The following screen will be appeared.
  • Function - U-Unsuspended
  • CIF ID -
  • Reason Code - Through Searcher
  • Select Reason Code
  • GO
  • Verify in same command from Supervisor.
  • Now try to do the transaction. This error will not be come.

March 02, 2017 , , , , , , , , ,

1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.

2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c (0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure. And CNSBCV menu for KVP/NSCBulk Closure.
3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.

4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.

5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.

6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.

7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.

8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.

9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points. 

10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.

Based on these, we can reduce the manual errors to a large extent apart from technical limitations in Finacle. It is hereby kindly requested to address these to associating all 23,199 Live SOL's till date by any good means of communication. This may be shared to all concerned for future reference as well. 

March 02, 2017 , ,
HCAACTD command is used for close of TD Account. CPA invoked the command to proceed the closure of TD Account. The command is invoked successfully in CPA Level. Now Supervisor invoked HCAACVTD command and try to verify the TD Account but there are four types of error appear on screen. Error details are given in screen shoot.

Error in TD Closure Verification
Reason of Error :- As you know TD account is auto renewal at the maturity date. If we close the account after maturity date, this error appears.

Finacle Solution :- 
  • The closure value date at the time of closing at the counter PA should be same as the current date.
  • For Ex;- If you are trying to close the account on 01/03/2017 then enter the closure value date also as 01/03/2017.
  • Then verify the closure in the supervisor, Now there is no such error.

February 16, 2017 , , ,
Sometime When We discharge the KVP or NSC, an error "Run Time error has occurred" is coming. The error is looking like below snap shoot.


Reason of Error :- When you see the screen shoot, you get the thing that the accounts of SOL are 45800100 and These are discharged at 31260501. So this error is coming while discharge the certificate in CSCCAAC

Solution :- First SOL Transfer In should be done for other SOL accounts in HACXFSOL and verify every account. Now these accounts are standing at Home SOL. You can discharge these accounts without any error.

February 04, 2017 , , , , ,
  • Generally in DOP we will open the accounts through agents if the customer opts but now a days when are trying to open the accounts(MIS/TD/NSC/KVP) we are facing the error.
  • The error mentioned is "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
The error screen shot appears as shown in the below figure


From the above screen shot it is clear when the user trying to open KVP account system is showing the attached error.

Root cause of the above Problem:- 
The above will occur in one of the two following cases mentioned below in detail for the ease of the users in DOP Finacle

Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.


Solution for the above Problem :- 
The solution for the above mentioned 2 cases are mentioned below so that users can open the agent accounts without any error.

Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Solution :- Check in Products tab whether the said scheme code is added or not if not add the scheme code and try to open the account through agent system will not throw the error.

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.

Solution :- Change the filed "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function to current date(i.e., date should not be future date). Then try to open the account through agent system will not throw the error.

Even after rectifying the above steps even if the error occurs then report the same issue to your respective CPC to get the solution from the Infosys HD team.

January 23, 2017 ,
Clarification by CPC, ATM Unit,Bangalore - regarding non activation of POSB debit cards
It is clarified by the CPC, ATM Unit,Bangalore that if any instant debit card request not processed and showing an error " Card Expired. " in ATM machine. The reason is " Customer name exceeds 21 characters in CIF level. "

Hence, you have to modify the name in CIF level. Then send a mail to " postatm@indiapost.gov.in " as below:
Instant ATM request not processed at your end and the error showing as "card expired" in ATM machine. Now the customer name modified as below 21 characters in CIF level for the CIF: <cif_id>. Hence, Please process the request.

Subscribe to: Posts (Atom)

Author Name

Contact Form

Name

Email *

Message *

Powered by Blogger.