In view of the Supreme Court judgement on Aadhaar dated Sep 26, 2018, we are revamping our transaction initiation process and accordingly making the required changes in the system.
The following may be noted in view of the same :
1. Counter(CBS) and Doorstep banking services(Micro ATM) will not be available on November 1, 2018.
2. Services will resume from November 2, 2018 with a revised transaction initiation and authentication process on both the channels – Counter and Doorstep.
a) Customer on-boarding for DBT beneficiaries using Aadhaar e-KYC shall resume on both assisted (Micro-ATM & Counter) channels from 2nd November onwards.
b) An alternate transaction initiation process using OTP generated on the customer’s Registered Mobile Number will be available instead of Aadhaar authentication.
3. For every transaction initiated at the Counter or Doorstep, customer will be required to mandatorily produce one of the following 6 Officially Valid Photo ID documents as a proof of Identity which need to be verified by the end user at the time of transaction:
a) AADHAAR Card
b) Driving License
c) PAN Card
d) Passport
e) Voter ID Card
f) NREGA Job Card
4. All services on the Mobile Banking App will continue to be available on all days including 1st November. Branches are advised to encourage customers to download Mobile Banking App and access the accounts. This will reduce burden on our assisted channels and will enable customers to transact without Aadhaar authentication.
We will be sharing detailed SOP alongwith screen shots on 1st November. Pl advise the DoP staff and customers accordingly. We have separately sent communication to DoP.
Communication to customers through SMS is also being sent.
