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This is regarding streamlining the transactions in office accounts 0382 (For opening of account and subsequent deposit by other Bank Cheque) and 0017 (CLEARING DR. A/C. OUTWARD CLEARING). This streamlining process is to resolve the below issues
1. 0017 office account is used both for outward clearing (by system) and subsequent deposits including RD agent transactions .

2. Several offices are not following cheque clearing process properly and debits for new account are made without proper credits resulting in huge debits in office account (0382).
New Procedure to be followed :
1. Cheques for New account Opening and Subsequent deposits should be lodged in office account 0382 ONLY (For opening of account and subsequent deposit by other Bank Cheque); from 01/01/2019 onwards. Cheque lodging will be allowed only in 0382.

2. Office account 0017 will be accessed by SYSTEM only for cheque clearing operations wef 01/01/2019

3. Balances in office account 0382 should always be 0 or in credit. Validations are to be deployed for not allowing DEBITS in office account 0382 if the balance of the account is in DEBIT. As part of this activity, debit balances in this office account (0382) will be nullified to zero after 15/01/2019. Henceforth, debit from this office account cannot be done if sufficient balance is not available. Suitable instructions to be issued to POs for following cheque clearing process correctly to ensure that necessary credits are available in 0382 office accounts before debiting. Further, circles should ensure that reconciliation in 0382 office account is completed and debit balances are tallied against necessary cheque clearance and the same is accounted in daily account. This exercise should be completed by all circles. Discrepancies if any to be reported immediately.

4. Credits into 0382 will be only through cheque clearing and transfer could not be done from other office accounts. It is observed that some POs are debiting from other office accounts for crediting into 0382. Necessary validations are built to restrict credit from other office accounts and debit in this office account without credits.

5. As interim procedure, offices can continue to debit 0017 for a period of one week (till 07/01/2019), during which all cheques lodged in 0017 prior to above configuration changes will get cleared and credited into customer accounts.

6. Amount credited through clearing in office account 0382 upto 15/01/2019 should be utilised latest by 15/01/2019 itself, for account opening/subsequent deposits. Once the balance is made zero in the offices where 0382 is in debit balance, further debiting will not be allowed.
Configuration change along with deployment of patch :
0017 office account will be restricted for debit: Only 0382 will be allowed as debit account in all the account opening menus and CRDP / CPDTM; 0017 office account cannot be debited from 08/01/2019.

Configuration change related to HAGTXP: This will be done for handling debit transactions through agent portal to 0382 office account instead of 0017 office account. [proposed to be done from 08/01/2019]. The cheques cleared in 0382 during the preceding week have to be kept pending for processing till 07/01/2019. Hence all the agent cheques which got cleared from 01/01/2019 to 07/01/2019 need to be kept pending for processing till 07/01/2019. Only from 08/01/2019, Cheque bulk list where credits are available in 0382 can be processed.

0382 office account can be used for account opening and subsequent deposits (except Agent bulk) from 01/01/2019 to 07/01/2019. Agent bulk list where cheques got cleared for the above period to be kept pending till 07/01/2019.

Exception handling: Any cheques lodged in 0017 upto 31/12/2018 and cleared after 07/01/2019, will be handled separately by allowing transfer between 0017 & 0382 for the specific SOLs . This will be done after receipt of mail from concerned circle CPCs. This process is only for clearing backlog cheques if any. 

Following will be the status of accounts, on successful completion of the above configuration / operational changes:

​​0017 will be used for clearing operations only; this office account at SOs (non-clearing offices) will not be getting any transactions. 

0382 will be either in credit or zero balance.

The balance amount transferred from 0017 to 0382 office account, will have supporting transactions in 0382 ledger which can be audited separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations. A report will be provided to circles with details of office account and amount of debit cleared for reconciliation. Circles can use this report for reconciliation to ensure that debits have been accounted in their daily account/summary.

The debit transactions in 0017 other than clearing transactions, can be audited by circles separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations.

Any clarification on the above may be referred to helpdesk.cbs@indiapost.gov.in

In a bid to further digitise its operations, India Post, on Friday launched the Internet banking facility for its post office savings bank (POSB) customers. The facility was launched by Union Minister (Independent Charge) for communications, Manoj Sinha, in an event held at the National Media Centre in New Delhi. 


At the event, the revamped India Post website and e-commerce portal for rural entrepreneurs were launched as well. 

How to use India Post's Net banking facility 
A POSB customer can access the Internet banking facility at the https://ebanking.indiapost.gov.in/
According to the FAQs mentioned on the website, to avail this facility, there are certain requirements: 

a) Valid and active single or joint account 
b) KYC documents if not already submitted 
c) Active ATM/debit card 
d) Mobile number and email ID should be registered with them
e) PAN number should also be registered 

A customer is required to visit the home branch of the post office and submit the application form. The internet banking facility will get activated from the next working day as per the website. You will receive an SMS alert on your mobile upon successful activation of the Internet banking facility. 

Once the Internet banking is activated you will be required to configure it by using the hyperlink 'New User Activation' on the website. Remember you will require your customer ID or CIF ID and account ID to configure it. 

Facilities available :

Using the facility, you can transfer funds from one POSB account to another which can be either self-payee or third-party payee. You can also make deposits from savings bank account to your own RD account, PPF accounts and so on. 

You can also open and close an RD account and term deposits (TD) accounts. You can also withdraw money from your PPF account, if eligible. 

If you have you queries, you either call on 1800-425-2440 or write to dopebanking@indiapost.gov.in

DoP Internet Banking has been launched on 14/12/2018

Following steps should be followed for activating DoP Internet Banking:

  • Get request from customer in the prescribed pre-printed form.
  • Use CMRC menu, Modify CIF and fill all mandatory fields : Mobile no, email id, DOB, PAN and mother's maiden name.
  • Click on enable Net banking, submit & verify.
  • If photo and signature are not available, get fresh KYC form.
  • Customer will get SMS after 24 hours with an internet banking link.
  • Customer can activate DoP Internet banking using the provided link with his CIF ID and Account ID.
(PLEASE TRY TO LOGIN, ONLY AFTER RECEIVING SMS) 


  1. Click New Activation.
  2. Customer ID is CIF ID
  3. Account ID is SB A/C No.
  4. Click submit. 
  5. Customer will receive an OTP on registered mobile number for activating Internet Banking.
  6. Default USER ID is CIF ID.

DOP Finacle Menu : CMRC

by using CMRC menu, the Net Banking of the DOP Customer may be enabled and verified by the Supervisor. On successful activation of Internet Banking,

  • An Activation message will be received from DOP with in 24 hours or take little more based on server response.
  • Customer can register Internet Banking by clicking on New User.
Customer ID is a CIF ID of the Customer


Note: You must select only Internet Banking not mobile banking option in CMRC

DOP Finacle Menu : CMRC

Use CMRC menu,
  • Fill all mandatory fields. Mobile Number, eMail ID, PAN Number, Mother's Maiden Name are Mandatory. Also confirm whether DOB, Full KYC Updated for the requested Account. If KYC Not updated please obtained from the concern and update the same immediately.
  • Click on enable Net banking and submit and verify.
  • You will receive SMS after 24 hours.
  • A SMS containing activation link for enabling Internet Banking option.

If the POSB account is not linked to IPPB account while opening account, it can be linked subsequently on customer request. Following is the procedure for linking POSB account with IPPB account
  • Finacle command used for linking is CLDPOSB
  • Same command is also used to delink account
  • Following screen will appear

Select Function - Link
Enter IPPB Account Number. On clicking tab details like Aadhaar number, Name of customer and mobile number will automatically come.
Enter POSB Account number and DOP CIF ID

Select consent and Agent Declaration

Click on Generate OTP

Enter six digit OTP and press tab to enable Validate OTP.

On clicking Validate, message for successful linking will appear


Dear Sir/Madam,

I am directed to convey the following

This is regarding Display of Transaction amount in words in Account Opening and Transaction menus

Patch has been deployed for displaying the transaction amount entered by user in words. This display is available in all transaction menus and account opening menus.

In addition, user can enter the amount using T/L alphabets to avoid mistakes in the number of zeroes entered. For example, one lakh is entered by mistake instead of ten thousand. User can enter 10T in the amount field so that it can convert to 10,000/- on tabbing out. Similarly, 10.5T will change to 10,500/-, 2.5L will change to 2,50,000/- and so on. C/T/L are the allowed alphabets; C converts to Crores and may not be commonly used.

Suitable instructions may please be issued to POs to use this feature effectively and avoid mistakes in transaction amount entry.

Please revert issues if any on the above immediately.

Thanks and Regards

Gopinath S
Inspector Posts
Data Migration Command Centre(CBS)
Chennai 600 002

If your India Post Payments Bank savings account is linked to post office savings account, the day-end balance above Rs 1 lakh in Post Payments Bank can be swept into the linked post office savings account.

India Post services its customers through nearly 17 crore post office savings accounts. The government plans to link over 1.5 lakh post offices with India Post Payments Bank by the end of this year. Linking of the post office savings account with the India Post Payments Bank account will help an account holder to avail more services. India Post Payments Bank has been set up under the Department of Post with 100% equity owned by the government. India Post Payments Bank will provide basic financial services through savings accounts, money transfers, and payments services such as social security payments and utility bill payments. 

1) To link a post office savings account with India Post Payments Bank, the account holder has to open a regular savings account with India Post Payments Bank. Individuals above 10 years of age with valid KYC documents are eligible to open a regular savings account with India Post Payments Bank.

2) A regular savings account with India Post Payments Bank can be opened with zero balance. Also, there is no requirement for maintaining any monthly average balance. India Post Payments Bank savings accounts offer the facility of unlimited cash deposits, subject to some limits, and withdrawals.

3) A payments bank savings account, according to an RBI mandate, however cannot hold more than Rs 1 lakh. If funds in an India Post Payments Bank savings account exceed Rs 1 lakh, the excess deposit beyond Rs 1 lakh, can be transferred to the account holder’s linked India Post Office Savings Account. Or in other words, the day-end balance above Rs 1 lakh can be swept into the linked post office savings account.

4) If you don’t have a linked post office savings account, the India Post Payments Bank savings account will be restricted to Rs 1 lakh at the end of the day. Any transaction beyond this limit will not be accepted.

5) India Post Payments Bank has collaborated with the Department of Posts for opening a post office savings account, which will be linked to the India Post Payments Bank account.

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