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Showing posts with label SB. Show all posts

January 22, 2020 , ,
Error:
While Closing the SB Account, It may shows error message as GR3 - Referred Account closure | 0000


Solution:
  • The said error due to non removal of interest credit Account such as MIS/TD/SCSS. Before proceeding closure of an SB Account, all other linked account to be closed/ SI to be removed.
  • Once the linked SI removed from SB, the account closure may be done without error message.
  • If still, the error shown, wait till DC Closure and proceed the closure on next day without error.

January 01, 2020 , ,
Dear SPOCs,

It is observed that most of the SOLs are closing the cards without relevant reasons. Even for replacement of cards, closure is being initiated which is incorrect. Closure of cards should be done only if linked primary SB account is being closed.

If secondary SB account linked to the card needs to be closed, delink the account in CCMM menu and close the SB account on next working day.

Instruct the SOLs to hotlist and replace the cards for replacing the existing card with the new one and DO NOT close the cards for replacement.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440
postatm@indiapost.gov.in

June 11, 2019 , ,

ACCOUNTS OPENED IN CONTRAVENTION OF RULES
(SB Order 09/2018, POSB(CBS) Manual Page No. 27 &28)


25 (1) If an account is opened in contravention of the P.O.S.B. General Rules, 1981, the account should be closed under the orders of the Head Postmaster. No further transaction should be allowed in it. If any annual interest has been credited in the account, it should be adjusted at the time of closure of the account through the register of rectification of interest and a remark of adjustment made in the ledger folio. A written notice in the following form should be sent to the depositor indicating the irregular opening with a request to close the account within 30 days of issue of notice and take the withdrawal payment personally or through an agent. If the depositor does not comply with the request within 30 days, the account may be closed and the amount remitted by crossed cheque after deducting the interest if any already paid.


SPECIMEN OF NOTICE

NOTICE
Dear Sir/Madam,

It is noticed that your account No. ……… has been opened in contravention of rule (4) of the Post Office Savings Account Rules, 1981. As no interest is admissible on the deposits in such account vide rule 17 of P.O.S.B. General Rules, 1981, I request you to close the account immediately. You may present your pass book at …… office together with an application for withdrawal and receive payment of the amount at your credit either personally or through an agent. If, however, you failed to close the account within 30 days of issue of this notice, the amount will be remitted to you by cheque after deduction of amount of interest if paid any and the postage charges from the amount at credit.


Yours faithfully,
Postmaster

(2) At the Head Office: - If an account had been opened at the head office, action for its closure will be taken in the usual manner when the pass book is presented by the depositor. Since no interest will be admissible, care should be taken to see that annual interest, if any, allowed on the account prior to the issue of the notice is adjusted from the balance at credit while making the payment.
Note: When the fact of opening the account in contravention of Rules come to the notice, supervisor has to take steps to freeze the account immediately so that no further transactions can be done in such accounts.

(3) At the Sub Office including its Branch Offices: - In case the account had been opened at sub/branch office, sub postmaster will send a notice to the depositor The notice should contain instructions to the effect that no further transaction should be allowed in the account. The balance in the account as in the sub office record as also the amount of annual interest credited to the account, if any, that has to be adjusted at the time of closure of the account should be intimated. When the pass book is presented at the sub office and the balance in the pass book tallies with finacle, the sub postmaster should take action to close the account without further reference to the head office and return his copy of the notice along with the warrant of payment.
Note: When the fact of opening the account in contravention of Rules come to the notice, sub postmaster has to refer the case to head office along with prescribed documents to freeze the account immediately so that no further transactions can be done in such accounts

(5) In case of branch office, the application for withdrawal and the pass book will be received in the account office which should take action to authorize payment and return the warrant of payment and the pass book to the branch office. In case, there is a difference between the balance in the pass book and balance in Finacle CBS Application, the pass book and the application for withdrawal should be sent to the head office and further action taken in accordance with the instructions received from the head office.

Source: SB Order 09/2018, POSB(CBS) Manual Page No. 27 &28

June 01, 2019 , , ,
If the POSB account is not linked to IPPB account while opening account, it can be linked subsequently on customer request. Following is the procedure for linking POSB account with IPPB account
Finacle command used for linking is CLDPOSB
Same command is also used to delink account
Following screen will appear
Select Function - Link
Enter IPPB Account Number. On clicking tab details like Aadhaar number, Name of customer and mobile number will automatically come.
Enter POSB Account number and DOP CIF ID
Select consent and Agent Declaration
Click on Generate OTP
Enter six digit OTP and press tab to enable Validate OTP.
On clicking Validate, message for successful linking will appear

February 08, 2019 , , ,
Dear All,

This unit is receiving huge number of complaints regarding non-receipt of SMS alerts for the transactions done by POSB customers which is resulting in misappropriation of funds. Respective counter PA and Supervisor will be held responsible in case if any ATM card is issued without updating valid mobile number at CIF level. If not updated by 15 Feb 2019, all the ATM cards without mobile number at CIF level will be blocked centrally by NAU without any prior notice.

Hence below mentioned message should be prominently displayed in notice board, counters, DOP ATM premises and where ever feasible in regional language as well as in English.

"Dear POSB customer, Please get your mobile number updated at your home branch PO immediately for receiving SMS alerts. Your DOP ATM card will be blocked with effect from 15 Feb 2019, if mobile number is not updated.."



Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440
postatm@indiapost.gov.in

January 10, 2019 , , ,
Procedure for SB withdrawal above 5000/- at Branch Post Offices (BO Higher Value Withdrawal):

1. The request for a withdrawal of amount more than Rs.5000 can be initiated through device by BPM using High value withdrawal option but till the stabilization of new process, he will collect the Withdrawal form (SB-7)too, take customer’s signature and send the verified voucher along with Passbook to AO for approval.

2. Even though the high value withdrawal request will be visible to the SPM of AO on Finacle on the same day itself, the request would be approved by the AO only when the physical vouchers with verified signature would be received from the BO along with Passbook.

3. BPM can execute the transaction and disburse the amount (subject to availability of cash) after receipt of voucher & passbook and from AO duly approved. BPM should follow the remaining procedure as mentioned for normal withdrawal.

4. On receipt of withdrawal Form and Passbook from BO for sanction of high value withdrawal, PA and Supervisor will go to HACLI menu and see balance in the account before approving the request. Signature of depositor should also be compared with the available signatures in Finacle and PA as well as Supervisor will follow the same procedure as being followed now and sanction will be sent to BO. SB-45 register will continue to be maintained.

5. When withdrawal form is received from BO after the payment, date of payment should be entered in SB-45 as done presently.
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