DOP Core Solutions

1. What are the reasons for failure of RMFS transactions?

Failure of RMFS transactions is due to the issues in connectivity between the client system and SAP System/Vendor machine

2. How can the user check whether a transaction is in failed status?

The status of a transaction can be viewed in SAP Franking portal using the “Credit / Recharge Report”. Please follow the steps detailed below to view the report.

(a)Login to SAP

(b)Use Tcode zdop_main to get DOP Main screen and click on “Franking”

(c)The user can view the RMFS portal

(c)The user can view the RMFS portal.

(d) Click on “Credit / Recharge Report” on the left pane. Please enter the CR Number / Receipt number and click and click on execute.

(e) The user will get a report as shown below.

(f) Drag the scroll bar to the right hand side. In case of successful transaction the status will be shown as “Completed” in column “Amt Dwn by FM”

(g) A transaction will be complete only after receipt of acknowledgement for the fund file from the OEM( Franking Machine vendor). Normally fund file will be sent to the OEM at 6 AM on the next day . Successful transactions will be shown as “Open” till receipt of acknowledgement from the OEM. Once acknowledgement is received, the status will be changed as “Completed” in column “Amt Dwn by FM”. In case there is undue delay in status getting changed to “Completed” , the office of credit may raise a ticket with service desk.

(h) In case of failed transactions the status will be shown as “Error” in column “Amt Dwn by FM” . If the status is “Error” the office of credit has to raise a ticket with CSI service desk.

3. How to check the status of RMFS transactions using Tcode in SAP.

(a) Please use the Tcode “zmo_fkg_lic_recharge” in SAP. A data entry form as shown below will appear. Enter the necessary data viz CR Number / Receipt details and then execute 

(b) The following screen will be shown on execution. Please drag the scrollbar to the right hand side. In case of successful transaction thestatus will be shown as “Completed” in column “Amt Dwn by FM”.”

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6. PENSION PROCEDURE
(6.1) What is the meaning of the following terms?
(a) Pension Disbursing Authority
(b) Pension Sanctioning Authority
(c) PPO Issuing Authority
(a) Pension Disbursing Authority : Bank Branch/Treasury/Post/PAO Office paying your pension
(b) Pension Sanctioning Authority: The authority who sanctioned your pension before forwarding the case to Accounts.
(c) PPO Issuing Authority: Generally, the Pay & Account Officer is the PPO issuing authority.

(6.2) What should a Government servant do to claim his pension?
During service each Govt. servant should satisfy himself that service is being verified and recorded so in the service book and that there are no gaps in this. He should also ensure that nomination for all payments due to him are current and valid. Six months prior to the retirement date, a Government servant is required to furnish certain information (e.g. joint photo with spouse, family details, name of the branch of the authorized bank through which he desires to draw his pension etc.) to his Head of Office in the prescribed Form No. 5. The Head of Office is required to undertake the work of preparation of pension papers in Form No. 7 one year before the date on which a Government servant is due to retire on superannuation. After complying with the requirements of CCS Pension Rules 59 & 60, the Head of Office has to forward to the Pay & Accounts Officer Form 5 and Form 7 duly completed with a covering letter in Form 8 along with service book of the Government servant duly completed up-to-date and any other documents relied upon for the verification of service, not later than six months before the date of retirement of the Government servant.

(6.3) Who is to authorize the pension?
On receipt of pension papers from Head of Office, the Pay & Accounts Officer concerned will, after applying requisite checks, assess the amount of pension and issue the Pension Payment Order (both halves of Pension Payment Order, i.e. disburser's portion and pensioner’s portion) not later than one month in advance of the date of retirement of the Government servant with forwarding authority letter, duly inksigned and embossed, to Central Pension Accounting Office (CPAO) who in turn will generate on computer a Special Seal Authority on the basis of details given in the Pension Payment Order and authority letter of the Pay & Accounts Officer and forward disburser’s half of PPO with Special Seal Authority to the Central Pension Processing Centre (CPPC) of the concerned authorized Bank. The Pay & Accounts officer after ascertaining that the special seal of authority has been issued shall send pensioners’ half of PPO to be handed over to the retiring employee. However, if the employee opts to take the PPO from bank, both halves shall be sent to CPAO. All records will be maintained in the CPPC and the disbursing branch, will make the payments to the pensioner on authorization of payment of pension by the CPPC. The CPPC however is only the back office for processing pensions, all pension related problems/grievances of the pensioners will continue to be handled by the concerned paying branch as before.

(6.4) What is to be done in case the pension has not been fixed correctly?
The Pay & Accounts Officer while issuing the pension authorization will forward one copy of the pension calculation sheet (out of three received by him from the Head of Office) as certified by the Head of Office and countersigned by him (Pay & Accounts Officer) to the pensioner along with the intimation of his having sent the pension payment authority/PPO to the CPAO. In case it is found from the pension calculation sheet that pension has been fixed incorrectly, the matter may be taken-up with the Head of Office. PAO concerned, if necessary, will issue an amendment authority letter to Central Pension Accounting Office for onward transmission to the CPPC to carry out necessary amendments in both halves of PPO.

 

1. What is Inward Clearing?

Inward clearing is a cheque drawn by a drawer (DoP customer) from a drawee bank (DoP) in favor of a customer belonging to other bank which is the presenting bank.

2. What is Outward Clearing?

Outward clearing is when cheques drawn by other bank customers are presented for clearing by presenting bank (DoP) in favor of their customer (DoP customer) to drawee bank for clear funds.

3. How do I open a zone in finacle and make entries in the zone?

For Inward Clearing zone can be opened by using menu option HMICZ and respective entries can be made in the zone by using HICTM menu.

For Outward Clearing zone can be opened by using menu option HMCLZOH and respective entries can be made in the zone by using HOCTM menu.

4. What are the steps to be followed in case of Inward Clearing zone?

In Inward Clearing below step by step process can be followed:

a. Open zone in HMICZ using function ‘O’.

b. Make entries manually using menu HICTM or for bulk entries use menu HRMI to upload a file.

c. Authorizer to login and use menu HMICZ menu to suspend the zone. 

d. Then invoke menu HICTM to verify the entries uploaded.

e. Then invoke validation run report in HMICZ.

f. Check HPR validation report for any discrepancies in the accounts under clearing.

g. Then invoke HMICZ revoke the zone so that action can be taken on accounts with discrepancy.

h. User to appropriately take action by rejecting the instruments in HICTM

i. Authorizer to verify the modified instruments in HICTM.

j. Then invoke HMICZ suspend the zone.

k. Invoke HMICZ check for account statistics and check for fields received but not listed and listed but not received and make sure it is zero so that unnecessary credit to short claim and excess claim account can be avoided. Posting can be invoked after checking the account statistics screen.

l. Once posting is complete proceed with closure of zone in HMICZ.

5. What if my zone is not getting posted?

a. Check for error report in HPR.

b. Check HICTM if all instruments are verified

c. Check validation status in HMICZ to be complete

6. How do I check the status of individual instruments lodged in Inward Clearing from front end?

Invoke menu HICI and give account number and click on GO.

7. What if my zone is locked?

Invoke menu HUNLKZ to unlock the locked zone.