Directorate reply : Request to remove ceiling on TD/SB cash deposit in Branch Post Offices.
Directorate reply : Request to remove ceiling on TD/SB cash deposit in Branch Post Offices
Articles by "TD"
Showing posts with label TD. Show all posts
Important Instruction for Opening of Account and Subsequent Deposit by Other Bank Cheque in Finacle - Outward Clearing New Procedure
This is regarding streamlining the transactions in office accounts 0382 (For opening of account and subsequent deposit by other Bank Cheque) and 0017 (CLEARING DR. A/C. OUTWARD CLEARING). This streamlining process is to resolve the below issues
1. 0017 office account is used both for outward clearing (by system) and subsequent deposits including RD agent transactions .
2. Several offices are not following cheque clearing process properly and debits for new account are made without proper credits resulting in huge debits in office account (0382).
New Procedure to be followed :
1. Cheques for New account Opening and Subsequent deposits should be lodged in office account 0382 ONLY (For opening of account and subsequent deposit by other Bank Cheque); from 01/01/2019 onwards. Cheque lodging will be allowed only in 0382.
2. Office account 0017 will be accessed by SYSTEM only for cheque clearing operations wef 01/01/2019
3. Balances in office account 0382 should always be 0 or in credit. Validations are to be deployed for not allowing DEBITS in office account 0382 if the balance of the account is in DEBIT. As part of this activity, debit balances in this office account (0382) will be nullified to zero after 15/01/2019. Henceforth, debit from this office account cannot be done if sufficient balance is not available. Suitable instructions to be issued to POs for following cheque clearing process correctly to ensure that necessary credits are available in 0382 office accounts before debiting. Further, circles should ensure that reconciliation in 0382 office account is completed and debit balances are tallied against necessary cheque clearance and the same is accounted in daily account. This exercise should be completed by all circles. Discrepancies if any to be reported immediately.
4. Credits into 0382 will be only through cheque clearing and transfer could not be done from other office accounts. It is observed that some POs are debiting from other office accounts for crediting into 0382. Necessary validations are built to restrict credit from other office accounts and debit in this office account without credits.
5. As interim procedure, offices can continue to debit 0017 for a period of one week (till 07/01/2019), during which all cheques lodged in 0017 prior to above configuration changes will get cleared and credited into customer accounts.
6. Amount credited through clearing in office account 0382 upto 15/01/2019 should be utilised latest by 15/01/2019 itself, for account opening/subsequent deposits. Once the balance is made zero in the offices where 0382 is in debit balance, further debiting will not be allowed.
Configuration change along with deployment of patch :
0017 office account will be restricted for debit: Only 0382 will be allowed as debit account in all the account opening menus and CRDP / CPDTM; 0017 office account cannot be debited from 08/01/2019.
Configuration change related to HAGTXP: This will be done for handling debit transactions through agent portal to 0382 office account instead of 0017 office account. [proposed to be done from 08/01/2019]. The cheques cleared in 0382 during the preceding week have to be kept pending for processing till 07/01/2019. Hence all the agent cheques which got cleared from 01/01/2019 to 07/01/2019 need to be kept pending for processing till 07/01/2019. Only from 08/01/2019, Cheque bulk list where credits are available in 0382 can be processed.
0382 office account can be used for account opening and subsequent deposits (except Agent bulk) from 01/01/2019 to 07/01/2019. Agent bulk list where cheques got cleared for the above period to be kept pending till 07/01/2019.
Exception handling: Any cheques lodged in 0017 upto 31/12/2018 and cleared after 07/01/2019, will be handled separately by allowing transfer between 0017 & 0382 for the specific SOLs . This will be done after receipt of mail from concerned circle CPCs. This process is only for clearing backlog cheques if any.
Following will be the status of accounts, on successful completion of the above configuration / operational changes:
0017 will be used for clearing operations only; this office account at SOs (non-clearing offices) will not be getting any transactions.
0382 will be either in credit or zero balance.
The balance amount transferred from 0017 to 0382 office account, will have supporting transactions in 0382 ledger which can be audited separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations. A report will be provided to circles with details of office account and amount of debit cleared for reconciliation. Circles can use this report for reconciliation to ensure that debits have been accounted in their daily account/summary.
The debit transactions in 0017 other than clearing transactions, can be audited by circles separately to check whether cheques for these amounts were cleared manually instead of processing through zone operations.
Any clarification on the above may be referred to helpdesk.cbs@indiapost.gov.in
SB Orders Compilation in Category Wise [Department of Posts]
Post Office Saving Bank Orders Compilation - India Post
Full compilation of SB orders category wise.
Done by Shri. N. Prasanna, Villupuram HPO
Death Claim Settlement process for SB & SC[Step by Step Process]
Death Claim Settlement process for SB & SC[Step by Step Process]
Solution for the HCASHPND error-"Modify criteria to fetch records less than or equal to 300" in DOP Finacle
- When we are closing RD/MIS/TD/NSC/KVP/SCSS accounts by using the payment mode as cash then we have to process the transaction in HCASHPND.
- HCASHPND means Pending Cash Transactions which means that only after clearing these transactions in HCASHPND teller balance will tally.
- Always it is requested for the counter officials to clear the pending HCASHPND transactions on day to day basis because system will not allow to process the previous day's transactions. Hence advised to clear them as and when transaction created.
- Generally after verification of closures which have done using cash mode a transaction will be created in HCASHPND.
- Clear the transactions in HCASHPND immediately after verification of closure by the supervisor.
- But some times while processing the HCASHPND transaction system will throw the error "Modify criteria to fetch records less than or equal to 300" in DOP Finacle
- The error screen shot will be as shown in the below figure
Root cause of the problem :-
- If the records are more than 300 to be processed in HCASHPND then the system will throw the above mentioned error.
- This is the validation configured in the system by the Infosys team hence system will throw the error when there are more than 300 records to be processed in HCASHPND menu.
Solution for the above Problem :-
- As if there are more than 300 records to be process exists in the menu HCASHPND we have to follow the below mentioned steps.
- Select the function as Process and enter the below mentioned details.
- Enter the originating id as account number of the closed account. (or)
- Enter the From tran amt and To tran amt fields
Then click on go then the system will filter the data and it will show only the desired data from the list of unprocessed transactions.
Then select the desired records from the list submit and verify the transaction in HTM.
Important instruction: verification before End of Year interest calculation
Request you to please advise Post Offices to verify all the accounts which have been modified but verification is pending since interest posting for such accounts will fail resulting in complaints and tickets being raised for non-posting of interest.
Unverified accounts can be listed by respective offices using the HAFI menu; Following are the fields to be entered in HAFI for finding out unverified transactions:
Procedure to view the unverified accounts
Invoke the menu HAFI and enter the following details as mentioned belowEnter the SOL ID ____________Enter the Table Short Name as "GAM"In the Ref NO files "give two balnk spaces"Enter the General Ledger Subhead code as _________Enter the function code as "M"Select the Authorized option as "Not authorized"
- Following are the General Ledger Subhead codes
SB - 30001
PPF - 33001
NSS87 -30021
NSS92 -30022
RD -30010
TD 1 YR - 30011
TD 2YR - 30012
TD 3YR - 30013
TD 5YR - 30014
TD EXCEPTION - 30015
MIS - 30016
MIS EXCEPTION - 30017
SCSS DEFENCE - 30018
SCSS VRS - 30019
SCSS GENERAL - 30020.
After entering all the details then click on Go then the system will show the list of unverified accounts as shown in the below figure.If any verification is pending in DOP Finalce application then the system will not calculate the interest for such unverifiedaccounts.So kindly verify immediately.Accounts thus identified have to verified to ensure interest is calculated and posted in them .
Please make sure no pending accounts are left unattended. SOLs are repsonsible, if the interest for the accounts are not posted due to pending account verification.
10 Pivotal Valid Points covered for Account Closure
Dear All,
Almost half of the tickets relating to account closure, is reported across circles. However it will comprehensible, by following 10 key notes pointed out by us, before heading for actual closure of all schemes:-
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c(0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure.
CNSBCV menu for KVP/NSC Bulk Closure.
3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Based on these, we can reduce the manual errors to a large extent apart from technical limitations in Finacle. It is hereby kindly requestedto address these to associating all 23,199 Live SOL's till date by any good means of communication. This may be shared to all concerned for future reference as well.
Thanks and Regards,
Hariharan S
DOP Service Desk,
CEPT, Chennai - 02
Solution for Time Stamp Error while Closing the account
1) Whenever an account closure has to be made, always use trial closure for making a successful attempt prior to a proper closure.
2) The closure has to be initiated only in below mentioned menus. Also while initiating closure, feed either the Repayment A/c (0340) or S.B A/c of the Depositor other than Cash.
CRDCAAC menu for RD A/c Closure.3) Sometimes the closure would've been attempted by the user, however the user may not verify the same resulting to various issues at a later date. Most of all, without even cancelling this account closure either the same day or at least the very next day, they will begin to modify and once again initiate closure. This needs to be attended rapidly.
HCAAC menu for SB & PPF A/c Closure.
HCAACTD menu for MIS/TD/SCSS A/c Closure.
CSCCAAC menu for KVP/NSC A/c Closure. And CNSBCV menu for KVP/NSCBulk Closure.
4) Kindly note that whenever a Modification is made @ CIF/Account Level, either it has to be cancelled (by same user) or verified in respective menu. If not, either Int. will not get executed during EOD or those accounts cannot be closed due to such pending/unverified records.
5) Always check for any pending/unverified records in HAFI menu even before proceeding for account closure. This is also essential for proper submission of EOD.
6) Bonus (only for MIS), Int., & PMI (if applicable), will be generated only if the account closure is attempted in aforementioned closure menus for respective schemes. If SI (applicable only for RD) is given, please make sure that before closing RD accounts, this SI has been lifted from such RD A/c and verified at the same time.
7) For any emergency or investigative cases arising during account closure, kindly address those with concerned SBCO/D.O/R.O/C.O. Also refer the Rules, Regulations as laid down in various POSB Manual Volumes & SB Orders released from time to time. Status Quo has to be maintained for such cases.
8) It is always advisable to credit the closure proceeds to Savings Account of the Depositor benefiting the customer to withdraw as per norms/their wish. It is also necessary to make sure that CIF of the matured account is the same CIF as that of SB account. If not, kindly arrange to merge the same through HCCA and proceed for account closure.
9) While closing the accounts held in other SOL, it is necessary to obtain SOL transfer request along with SB 10(b), from the customer with fresh KYC. Thereafter proceed for SOL transfer through HACXFSOL & notify this to the concerned SOL through HO/SBCO. Even before closure, check whether the entries are up-to-date as listed in the above points.
10) There is a limitation for extending accounts beyond maturity as for eg: For RD/TD, there is automatic renewal. However for PPF and SCSS A/cs, please obtain the request from the depositor & extend manually through HCEXTN, HEXCDM menus respectively. As if PPF is extended, it cannot be closed for a further period of 5 years & if SCSS is extended, it cannot be closed within a year.
Error in Closure Verification of Term Deposit (TD) Account in DOP Finacle
HCAACTD command is used for close of TD Account. CPA invoked the command to proceed the closure of TD Account. The command is invoked successfully in CPA Level. Now Supervisor invoked HCAACVTD command and try to verify the TD Account but there are four types of error appear on screen. Error details are given in screen shoot.
Error in TD Closure Verification
Reason of Error :- As you know TD account is auto renewal at the maturity date. If we close the account after maturity date, this error appears.
Finacle Solution :-
- The closure value date at the time of closing at the counter PA should be same as the current date.
- For Ex;- If you are trying to close the account on 01/03/2017 then enter the closure value date also as 01/03/2017.
- Then verify the closure in the supervisor, Now there is no such error.
Error in TD Account Closure - Pending Authorization exists for the account
Dear Visitor, Many SOLs are reporting that An error "Pending Authorization exists for the account" is coming while closing the TD account. The error is looking as below screen shoot.
Now user try to verify this account in CMISAM but the another error "Nothing to verify" is coming as like below screen shoot.
Now user try to cancel this account in CMISAM but the another error "Nothing to cancel" is coming as like below screen shoot.
Now the solution is here for removing this error while closing the account.
Solution : - Please modify the account in CMISAM. Don't change anything just press submit and then verify the modification. Post that try closure of the TD account.
Solution for the error - "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
- Generally in DOP we will open the accounts through agents if the customer opts but now a days when are trying to open the accounts(MIS/TD/NSC/KVP) we are facing the error.
- The error mentioned is "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
The error screen shot appears as shown in the below figure
From the above screen shot it is clear when the user trying to open KVP account system is showing the attached error.
Root cause of the above Problem:-
The above will occur in one of the two following cases mentioned below in detail for the ease of the users in DOP Finacle
Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account
Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.
Solution for the above Problem :-
The solution for the above mentioned 2 cases are mentioned below so that users can open the agent accounts without any error.
Case 1 :- If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account
Solution :- Check in Products tab whether the said scheme code is added or not if not add the scheme code and try to open the account through agent system will not throw the error.
Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.
Solution :- Change the filed "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function to current date(i.e., date should not be future date). Then try to open the account through agent system will not throw the error.
Even after rectifying the above steps even if the error occurs then report the same issue to your respective CPC to get the solution from the Infosys HD team.
How to Find Misplaced Instruction No of Account Transfer (HACXFSOL) Transaction in DOP Finacle
Steps to to find the Misplaced Instruction No of Account Transfer (HACXFSOL) Transaction in DOP Finacle
- Invoke Menu Option HAFI
- The following the screen will be displayed
- Now Enter the SOL ID : __________
- Table Short Name : ATT
- Reference Number : Two times Space (Press the Space button two times)
- Authorized : Select Not Authorized
- Go (F4)
Now you will get the following screen where you can find the misplaced instruction number of the account transfer operation done in menu option HACXFSOL
Procedure for changing the name in Account details
Procedure for changing the name in Account details :-
1. Invoke the menu CMRC and select the function MODIFY
a) Change the required Last name, Preferred name and short name
b) Click on Submit
2. Verify the modified details using CMRC menu
3. The Name change done in CIF will not get effected in Account level as this CIF has already been linked.
4. Now to correct the name in account details, invoke the menu HAALM from operator
a) Select the function MODIFY
b) Enter the account number wherein the name change has to be done
c) Click on GO
5. The old account details will be displayed
6. Required name to be changed in A/c Name and A/c Short name fields
7. An exception will be thrown, click on Accept
8. Verify the same using HAALM in Supervisor login
9. An exception error will be thrown. Click on Accept
10. Name has been changed successfully in the Account
1. Invoke the menu CMRC and select the function MODIFY
a) Change the required Last name, Preferred name and short name
b) Click on Submit
2. Verify the modified details using CMRC menu
3. The Name change done in CIF will not get effected in Account level as this CIF has already been linked.
4. Now to correct the name in account details, invoke the menu HAALM from operator
a) Select the function MODIFY
b) Enter the account number wherein the name change has to be done
c) Click on GO
5. The old account details will be displayed
6. Required name to be changed in A/c Name and A/c Short name fields
7. An exception will be thrown, click on Accept
8. Verify the same using HAALM in Supervisor login
9. An exception error will be thrown. Click on Accept
10. Name has been changed successfully in the Account
How to do a Trial Closure of MIS/TD/SCSS/Matured NSC/KVP Accounts in DOP Finacle
Menu HCAACTD
can be used to perform trial closure on MIS/TD/SCSS/Matured NSC&KVP accounts.
As displayed in the screen shots below , the interest amounts can be viewed at
the result page:
(a) Invoke HCAACTD, choose function as L-Trial Closure and provide Account Id. Click anywhere and wait for
the name of depositor to be displayed. Once name is displayed, tally name with
the name mentioned in Passbook so as to confirm that correct account number is
entered. The closure value date and withdrawal amount will be auto populated by
the system.
(b) On clicking GO,
the account information tab will display the
account details
(c) The
closure details such as Close Mode and Repayment
A/C ID have to be provided in the closure tab
(d) The Closure Reason Code (and Closure
remarks) have to be provided in Closure
Exception Tab. This is mandatory to enter to get correct closure value.
(e) Once
all the details are entered
correctly, sclik on ubmit
(f) On Submit , the result page is displayed
that will contain all the required information on the account as well as the
interest transactions on the account
(g) Go to menu HPR to see the report
wherein net amount to be paid to the
customer will be shown
Passbook Printing in DOP Finacle
The menu option used for printing passbook in DOP Finacle is HPBP. The following is the step by step process of printing a passbook in Finacle.
- Invoke menu option HPBP
- A/c ID : ____________
- Click Print
- Now you will get a screen as shown below, insert the passbook into the printer
- Click Print
- Click Yes
- Repeat the same process for printing the passbook entries.
By default finacle will first print the first page of a passbook for all the accounts (New Accounts & Migrated Accounts ).
For migrated accounts we do not need to print the first page of passbook which is already written or printed in Sanchay Post. So, follow the below steps to print entries of a passbook without printing the passbook first page.
MIS / SCSS / TD Interest Withdrawal in DOP Finacle
In Finacle, Interest for TDA accounts (MIS/SCSS/TD) is not credited to the MIS / SCSS / TD Accounts.
As a batch process, interest due is automatically calculated and paid to the SB account of the customer in the case of accounts with linked SB account for interest credit.
As a batch process, interest due is automatically calculated and paid to the SB account of the customer in the case of accounts with linked SB account for interest credit.
For accounts without linked SB account, the interest is parked
into the Sundry Account of the respective scheme
Sundry Accounts :
- MIS Sundry
Account : SOL ID + 0337
- SCSS Sundry
Account : SOL ID + 0338
- TD Sundry
Account : SOL ID + 0335
Unpaid interest for each account is available in schemewise Sundry
Accounts. HTM is the menu option used for withdrawal
of MIS/SCSS/TD interest.
MIS/SCSS/TD Interest can be paid either through cash, transfer to
SB Account or Post Office cheque
MIS Interest Withdrawal (Payment through Cash) :
·
Invoke Menu option HTM
1. Function : Add
2. Transaction Type :C/NP - Cash/Normal Payment
3. Click Go
MIS/TD/SCSS Interest Transfer in SB Account is not shown in LOT of SB in POFinacle
As you all know that Directorate has issued SB Order No. 12/2015 to use of SB Account at the time of payment of maturity values and interest payment. SOLs has started to payment of interest in transfer mode i.e. credit their interest in SB Account. Many SOLs are reporting an issue not showing of transfer interest payment transaction in SB LOT.
Reason of Problem :-
Reason of Problem :-
CPA forgot to fill the Transaction Particulars field. The transaction without Transaction Particulars field does't appear in LOT.
Solution :-
Fill proper remark in Transaction Particular as "MIS (A/c No.) Interest Transfer" or TD(A/c No.) Interest Transfer or SCSS(A/c No.) Interest Transfer according to scheme. Now the LOT is filled with all Transaction.
Death Claim - Sanctioning Authorities ( FOR SB / TD / RD / MIS )
Death Claim - Sanctioning Authorities ( FOR SB / TD / RD / MIS )
Photo & Signature View in DOP Finacle
IES (Signature Inquiry Result) command is used for viewing Photo & Signature. The method of using this command is given below.
- Menu Shortcut - IES
- GO
- The following screen will be displayed.
- Fill The CIF ID -
- Fill The A/c ID -
- Click GO
- The following screen will be displayed
- Click ether signature or Photograph
- The following screen will be displayed
Interest Payment of Branch Office Account in DOP Finacle
When SB7 is received from BO for sanction of interest, PA at Account Office (SO/HO). First Invoke the menu HTDTRAN or HIOT to check the interest accrued for the said TD/MIS account. Following procedure should be followed:-
- Menu Shortcut HIOT
- Enter the SOL ID
- Select the scheme type as OAP
- Enter the MIS Sundry account Number
- Enter the period wherein the TD/MIS interest has accrued (Start date and end date)
- Enter the TD/MIS account number in the Ref No. field
- Click on Submit
- Accrued TD/MIS interest is displayed.
The interest accrued can be viewed in the HPR report. The interest accrued should be written in the Payment Warrant (SB7) and after signature of Supervisor, send back SB-7 to BO concerned after following the laid down procedure for sending sanction to BO. On receipt of MIS SB7 after payment from BO, the following procedure has to be followed by PA for entering the Interest paid on MIS account through HTM
- Counter PA to invoke HTM menu
- Select the Function – Add
- Select the Transaction type – Cash/Cash Transfer
- Select the Transaction Type as Debit and enter the SUNDRY DEPOSIT MIS account number (0337) or TD sundry account (0335)
- Enter the amount of TD/MIS interest paid
- Enter the BO TD/MIS account number in the reference column
- Click on GO
- Enter the BO TD/MIS account number in the Ref. No. field
- Click on GO
- Click on the required row which contains the unpaid TD/MIS interest for the said BO MIS account.
- Click on Accept
- Click on the Credit Radio Button “Credit” and enter the BRANCH SETTLEMENT ACCOUNT (SOLID 0339) and in Ref No. field, enter MIS Account number.
- Click on Submit. Interest paid with respect to BO TD/MIS account is completed.
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