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Showing posts with label Finacle. Show all posts

February 08, 2020
Dear SPOCs, 

The following CBS functionality patches are deployed in production in this week, the details are shared below for further intimation to field units. 

1. SMS Alerts for change in CIF ID in CMRC Menu: 

​a. SMS will be sent to old and New Mobile numbers if the mobile number is changed in CMRC.

b. For mobile number addition in CMRC SMS will be sent to the newly added mobile number.

2. Correction of error message in PPF Loan Account Opening:

Displaying correct error message "LPPF account can be opened between 3rd and 5th FY of PPF account. Please select such account' during PPF loan account opening instead of current error message.

3. MIS Reports :

Last Balance report (SBA/TDA) reports are made available for SU users in MIS.

4. Error Message in CMRC for suspension functionality:

Proper error message "Active accounts are linked to the CIF. Hence cannot be suspended" during CMRC Suspend functionality if active accounts are linked with the CIF ID.

5. Agent commission Report:


Patch for fine-tuning Agent Commission Report to display records based on transaction SOL ID instead of SOL ID to which agent is attached.


Thanks & regards, CEPT - CBS Team

February 06, 2020 ,
Finacle Menu : HDSAIP
This Menu is available for both counter PA and Supervisor. HDSAIP - Direct Selling Agent Inquiry and Print.

 
Invoke HDSAIP Menu in Finacle and select Function type as Display or Print the list of Agents available in the Particular SOL / SETID.
 

Displaying the list of DSA agents

If the user selected the option as "Display" then click on Go then the system will display the list of DSA agents for that particular SOL as shown in the below figure 
  • If the user want to view the MPKBY agents list the user need to select the following 
  • Scheme code from as "RDIPN"
  • Scheme code to as "RDIPN" as shown in the below figure
  • Then click on Go then the system will display all the MPKBY agents as shown in the below figure

January 26, 2020

Please check in HACLINQ to view ledger of 0382 and cross check debit and credit entries 

✓ Credit entries include amount which was released to shadow balance , but not regularized

That means , Balance = Effective balance + funds in clearing ( Released to shadow balance, but not regularized)

✓ Use HOIQ and enter Account field 0382 account, Instrument status
" Released to Shadow balance", in Set ID field enter Circle Set ID or HO SOL ID
to know the pending cheques which were released to shadow balance , but not regularized

✓ Cheques which need to be rejected, reject the same in Inward zone meant for outward rejects which will reduce the balance

✓ Cheques for which account opening is pending, then do account opening

Then,
Find out the reason for underutilized amount ( There are credits / excess credits , but no debits in 0382)

Please ask division to record findings and issue approval for transferring the excess amount ( excluding funds in clearing) from 0382 to 0101 with proper remarks

Thanks & regards,
CEPT - CBS Team

January 22, 2020 , ,
Error:
While Closing the SB Account, It may shows error message as GR3 - Referred Account closure | 0000


Solution:
  • The said error due to non removal of interest credit Account such as MIS/TD/SCSS. Before proceeding closure of an SB Account, all other linked account to be closed/ SI to be removed.
  • Once the linked SI removed from SB, the account closure may be done without error message.
  • If still, the error shown, wait till DC Closure and proceed the closure on next day without error.

January 01, 2020 , ,
Dear SPOCs,

It is observed that most of the SOLs are closing the cards without relevant reasons. Even for replacement of cards, closure is being initiated which is incorrect. Closure of cards should be done only if linked primary SB account is being closed.

If secondary SB account linked to the card needs to be closed, delink the account in CCMM menu and close the SB account on next working day.

Instruct the SOLs to hotlist and replace the cards for replacing the existing card with the new one and DO NOT close the cards for replacement.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440
postatm@indiapost.gov.in

December 18, 2019 ,
Dear Circle CPC’s,

A FDMS Patch is deployed in production. Please arrange to circulate below instructions to the SOLs on new procedure.
New procedure for MIS account closure by Cash:
• Maturity amount and PMI will get credited to 0340, as per current functionality.

• MIS bonus amount and interest on bonus will get credited to office account 0004, instead of 0340.

• Office account 0004 is a parking account, similar to MIS Sundry account.

• *Bonus + interest amount should be withdrawn by entering the closed account number as reference number in HTM main screen and in HTM-Minor subsidy details screen.

• HCASHPND of maturity amount & PMI, will be allowed only after the bonus + interest amount is withdrawn. If not it will throw error as "Bonus payment is not yet done for the account. Please use HTM to do the repayment"

• This procedure will ensure that the bonus payout by cash is reflected correctly in teller's cash position and SOL's daily report thereon.

Note: Reference Number (A/c Number that was closed) should be given both in Debit leg as well as in Credit leg.

Thanks & Regards,
Hariharan S
CEPT Chennai

November 10, 2019 ,
PROCEDURE:

1. DOWNLOAD THE DAILY TRANSACTION REPORT - SUMMARY file as ".XLS" format from Finacle MIS server using HFINRPT menu.


2. After downloading, open the concerned Excel file and copy the whole sheet using CNTRL + A

3.Paste the copied sheet in the sheet "PASTING SHEET" of the attached file.

4. Daily Report will be fetched in the sheet "DAILY ACCOUNT"

5. Missing GL code will be displayed in the right side of the column .

Type the missing GL code in Column C. After that, automatically missing GL code will be updated.

6. From this sheet all channel data will be fetched like a daily account format.

November 08, 2019 ,
Dear SPOCs,

It is observed that many SOLs are dispatching Personalized and Replaced Personalized  card PINs which are sent by National ATM Unit to the customers addresses instead of handing over them across the counter after verification of the card received by the customer.


It is also seen that  Personalized and Replaced Personalized card requests are being placed by SOLs without updating correct present address leading to non-delivery of Personalized/replaced Personalized cards sent by the vendor directly to the customer.


The procedure for handling Personalized and Replaced Personalized ATM Cards/PINs was already communicated, but still SOLs are not following the procedure as prescribed. Please note and circulate the below steps to all the SOLs to avoid inconvenience to the customers.


1.    Before placing the request, SOL should ensure updation of correct present address and valid Mobile number at CIF level.


2.    After placing of request for Personalized cards and Replaced Personalized cards, the data will be received at NAU for processing.


3.    PINs will be printed at National ATM Unit and card data will be sent to vendor for printing the cards.


4.    Once cards are printed, vendor will dispatch the cards directly to the concerned customer's address which is available at  CIF Level.


5.    PINs will be dispatched to respective SOLs by National ATM Unit and those PINs should be handed over to the customer across the counter, once he visits the PO along with the ATM card received to his address . PINs should NOT be dispatched to the customer's address.


6.    After handing over the PIN to the customer duly authenticated across the counter, first level activation and verification should be done and customer can use the card after 24 hours of successful activation by the SOL.


It is also noticed that many SOLs are returning the Personalized and Replaced Personalized PINs due to insufficient address. But the addressed printed on the PIN mailers are as updated at CIF level and it is the sole responsibility of the respective SOL to contact the concerned customer for updating the complete present address and hand over the PIN across the counter. Please note and instruct all the SOLs that PINs should not be returned to NAU for any reason. Clarifications in this regard if any, may be sought through email.

Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free - 18004252440

November 08, 2019 , ,
Dear all,
As per the SB order 17/2017 Mobile number is mandatory for opening any type of account in Post office.
*This validation is effected in Finacle Production server from 07.11.2019  on wards.*
So please ensure the availability of mobile numbers in AOF. This is applicable for New as well as old CIFs.
SB Order No. : 17/2017 - Mobile number is mandatory of opening of account in PO small saving scheme

November 01, 2019 ,


!! Full procedure to activate IndiaPost mobile banking !!

Step 01 : first complete all formalities like mobile banking register and form used for it ( @Post Office SB Counter )

Step 02 : update CIF with Aadhar, PAN, mobile ,email id, mother name, click on yes for internet banking, mobile banking both 

Step 03 : verify CIF modification from supervisor

Step 04 : next day mobile banking for CIF will be activated 

Step 05 : download latest version of mobile banking app of DOP from Google play 

Step 06 : in login screen you will see user id and MPIN screen .leave these fields blank and click on activate 

Step 07 ;: you will see a new screen 

User id : enter your CIF id 
Date of birth : dd-mm-yyyy
Mobile number: your registered mobile number 
CIF id : YOUR CIF id 

Step 08 : click on submit and 4 digit OTP will come to your mobile number .enter that OTP and next then you will be asked to set 4 digit MPIN 

Step 09 : after setting MPIN click on submit 
Now you are ready for login in DOP mobile banking app

Now login 
User id : your CIF id
Mpin : 4 digit code that is set by you


Enjoy DOP mobile banking app


Mobile Application Link below

https://play.google.com/store/apps/details?id=src.com.dop

November 01, 2019 ,

What is the URL for DOP internet Banking?


1. URL for accessing DOP Internet Banking is https://ebanking .indiapost.gov.in

2. What are the pre-requisites for availing DOP Internet Banking?
  • Valid Active Single or Joint “B” Savings account
  • Provide necessary KYC documents, if not already submitted
  • Active DOP ATM/Debit card
  • Valid unique mobile number
  • Email address
  • PAN number

3. How to register for DOP Internet Banking?
Visit your home branch, fill the pre-printed application form and submit with required documents.
Your DOP internet banking will get activated from next working day.

4. How will I come to know about my DOP internet Banking Activation?
Once the request is processed successfully, an SMS alert will be delivered to your registered
mobile number.

5. What is my customer ID?
Customer ID is the CIF ID printed on the first page of your Passbook.

6. What should be done once I receive an SMS alert regarding DOP Internet Banking activation?
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink
“New User Activation”. Fill the necessary details and configure your Internet Banking login password and transaction password. Logout from the application, re-login and configure security questions and answers. These two steps are mandatory for successful activation of your internet banking user ID.

  1. 7. Why should I configure Security questions and answers during first time login?
Security questions and answers are required to use when you forget your Login or transaction
passwords or both.

  1. 8. Whether both login and transaction passwords can be same?
  2. No, it cannot be same.

  1. 9. What is the permissible limit for wrong login/transaction password attempts?
5 times

  1. 10. What if I type my login password or transaction password wrong for 5 times?
In case, login password is entered wrongly for 5 times, your user ID will be disabled from logging in. In case, transaction password is entered wrongly for 5 times, transaction rights will be disabled.

  1. 11. What is the procedure to get my login rights or transaction rights enabled?
Please address the issue by mentioning the CIF ID/User ID to dopeBanking @indiapost.gov.in
from your registered email ID with the issue details.

  1. 12. What if I forget my password?
Use forgot password? link in the eBanking home page and follow the instructions.

  1. 13. What if my password is expired during login?
DoP eBanking application will prompt you to change the password during login.

  1. 14. Even after entering right password, application is not allowing to logging in. What should I do?
If user has not logged in for more the 180 days after expiry of password, same should be intimated via email to DoP email ID dopebanking@indiapost.gov.in from your registered email ID or contact customer care centre for further guidance.
               
Once the same is enabled at DoP level, an email will be sent to your registered email ID. Use forgot
password link available in the home page and follow the instructions.

  1. 15. Whether my user ID can be changed?
Yes, the user ID can be changed only once under My profile > Update channel login ID option.

  1. 16. What if I forget security questions and answers and password?
Please address the issue by mentioning the CIF ID/User ID to dopebanking @indiapost.gov.in
from your registered email ID with the issue details.

  1. 17. Can I transfer funds and make deposits?
  • Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee.
  • Deposits can be made from your SB account to your own RD account, Repayment of RD half withdrawal, PPF account and Loan on PPF.

  1. 18. What if some of my Post office accounts are not visible in my internet banking login?
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID.

  1. 19. What type of accounts I can open through internet banking?
You can open either RD or TD accounts which is available under General Services > Service request > New request option.

  1. 20. What type of account can be closed online?
RD and TD accounts can be closed or pre-closed as per the existing POSB norms. 

  2. 21. Can I register a stop cheque request?
Yes, under General Services > Service request > New request option. 

  2. 22. Can I change my login or transaction password?
Yes, it can be changed under My Profile > Change Passwords option. 

  2. 23. Can I schedule a fund transfer for future date?
Yes, you can schedule fund transfer once by selecting frequency type “Single” and multiple times by selecting frequency type as “Recurring” for PO savings bank accounts only. 

  1. 24. Can I take PPF withdrawal online?
Yes, it can be availed for eligible amount.

  1. 25. Can I take RD half/partial withdrawal online?
No, it can be availed for eligible amount/period at home branch PO only. 

  2. 26. How can I disable my DOP Internet Banking?
Approach home branch PO for disabling Internet Banking.

  2. 27. How do I get the passbook for RD / TD accounts opened through EBanking?
    The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s).

  4. 28. How can I get support from DoP for any issues regarding eBanking operations?
Please call our customer care toll free number 1800-425-2440 between 9 AM to 6 PM for any assistance or you can write to us on our email dopebanking@indiapost.gov.in

October 22, 2019 , , ,
Bulk voucher posting file creator for CBS GL integration Error file 


The Tool is designed to facilitate Circle IT team who is monitoring CSI FSI GL integration to generate bulk voucher posing file out of FSI error file.

1. As an occasional activity, generate CSI offices file using zfid by entering facility ID of the Circle and output lay out as /DEF. Right click and export the same to spread sheet. Same need to be generated as and when new offices are being added in the Circle. 

2. Generate CSI FSI error file using zfi_error by providing Circle Facility ID and posting date 


3. In case of any missing facility ID, same can be updated in output generated and saved for auto updation of the same during next auto execution at server level

4. Right click on output file generated and save the same to spreadsheet.

5. Open the generated excel file and carry out required modifications. In case if for any entries facility ID is provided for auto updation at server level, details of the same to be removed in the spread sheet. In case if any extra entries are missed out and need to be added for tallying, same need to be added. In case if any BO transactions are shown in SO then required amount modifications in BO/ SO entries need to be done.

6. Once all the required modifications are done, save the file.

7. Run bulk voucher file creator for FSI error. Select CSI offices file generated through step1. Select FSI error file generated after required modifications at step6. Click on Generate button to generate bulk upload file. 


8. Text file will be generated in exe path with file name as CBSErrVoucherPostingFileddmmyyyyhhmmss.txt and with current date and time which can be uploaded through zbf07. 


Note: In case of any error while clicking on Generate Button, Download and install the Microsoft Access Database Engine 2010 32bit Redistributable available in following link

https://www.microsoft.com/en-US/download/details.aspx?id=13255

Suggestions/ improvements if any may please be intimated over mail to tgy.ap@indiapost.gov.in
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