March 30, 2017 1
Toll Free Number 1924
8:00 a.m. to 8:00 p.m, (excluding declared holidays & sundays).
Toll Free Customer Care Number(ATM) 1800 425 2440
(For any ATM/Debit card related grievances )
Toll Free Call Centre 1800-11-2011 (For International Mails)
For quick help on regarding Queries Click here
Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us.
For submitting your valuable feedback Click here
For tracking of Mail items Click here
For redressal of any grievance/complaint regarding the services offered by Department of Posts Click here
For Guidelines for Complaints Registration Click here


Complaints
Initial Level for lodging complaints
  • Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.
  • For contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode Click here
  • For contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning Click here
  • For Speed Post information, Complaints and tracking problems Click here

If the complaint is still not settled
The complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. For contact details Click here

If you are dissatisfied with the action taken, approach the following Officers in the Postal Directorate, Dak Bhavan, and New Delhi-110116 according to the nature of complaint.