Creation of New CIF - DOP Finacle Guide

An individual walks into your Post Office and requests you to open an account. As a Counter Assistant, you will check whether he is an existing customer or not. If he is not an existing customer, you will create a CIF (Customer Information File) as a prerequisite to open an account.

Let us see the Creation and Other processes related to CIF ID in Finacle CBS

Ø  Customer information file (CIF) is a unique record of every customer stored in system. 

Ø  Every individual needs to have a unique identity called the CIF ID to open an account.  A customer may have many accounts, but can only have one CIF ID which represents a unique identifiable record for that customer.

Ø  CIF creation is the first step in the process for any new customer relationship.

Ø  In Finacle CBS, CIF captures, ID proof, address proof, age proof, contact details and additional details like residence status and so on.

Ø  CIF creation in Finacle CBS need verification and it can go along with Signature capture and photo capture through ECMS module(In CPC)

Creation of a CIF in Finacle CBS

Ø  Invoke menu option “CDEDUP” to see whether the customer is already an existing customer.

Ø  Enter Last Name : ________ [ Mandatory] -- Click Proceed

Ø  CIF ID can also be searched from other filters – First Name, Passport No, Middle Name,National ID, PAN Card no, Driver’s License No,Date of Birth, Postal Code and Preferred Phone No.

Ø  By giving the Last Name the list of CIF ID are displayed.

Ø  If the customer is not an existing customer then

Ø  Invoke the menu option CCRC for creation of CIF 

Ø  Select the function add and click on button GO.

In the details screen provide all the data mentioned below:

o    ID details

o    Address details

o    Contact details

o    Additional details

Ø  Click on submit – System adds the record to the database and generates the CIF ID.

Ø  CIF creation needs a verification by Supervisor and it can be done using the same menu option “CCRC”