Procedure to deal
with wrongly issued kit number by POs in DOP Finacle
As
many POs are issuing wrong kit numbers, the procedure for dealing with such
complaints is given below:
1. In CCMM menu, go to
Modify function --> enter CIF ID --> and use searcher to select the card
number and click on GO.
2. In the next screen,
select the last available row, then select "Action" as Closure and
Submit, then get it verified from the supervisor.
3. Thereafter, create a
new CIF ID for the same customer, link the existing SB account to the new CIF
using HCCA menu (CIF Merger menu) and get it verified.
4. After successful
verification of the same, go to CCMM menu and issue the new ATM debit card by
entering the new CIF ID with correct kit number supplied to your office and
verify it.
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